BSOD when updating graphics driver

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by seanamos, May 7, 2010.

  1. seanamos

    seanamos New Member

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    Please help
    I keep getting a BSOD when I try to update my graphics drivers

    It happens when I try to update to Catalyst Control Centre 10.4 and also when I try to uninstall Catalyst Control Centre 10.3

    PackardBell ixtreme X5620 UK
    Intel Quad core 8300
    DDR2 4096 MB 800Mhz
    ATI Radeon 4850 1gb
    Windows 7 home premium 64bit
    Norton 360
     

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  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    I do not have an ATi card and I can't read dump files. I seem to be having a problem opening .zip since your tells me it is empty.

    The drivers for the Radeon cards seem to be divided by bit, x64 in your case and AGP or PCIe. Did you get the correct one?
     
  3. seanamos

    seanamos New Member

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    I downloaded the PCIe version (to match my card)

    I have uploaded the zipped dump file again
     

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  4. JessicaD

    JessicaD New Member

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    Saltgrass,

    Have you attempted to re download the updated driver / graphic software application?

    Jessica
    Microsoft Windows Client Team
     
  5. seanamos

    seanamos New Member

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    Several times.
    The problem is not only with a update but also if I try to uninstall the old software.
    Blue screen on both routes.
    FYI ATI Catalyst manager will not run in safe mode.
     
  6. Saltgrass

    Saltgrass Excellent Member
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    The only other thing I could suggest is to go into device manager. Look for your display adapter, select properties-then Driver Tab and Roll Back Driver. As you do that, go back to the original Windows one and if it asks if you want to delete the previous driver software, say yes.

    There is also an Uninstall button that seems to be able to uninstall the driver...
     
  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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