BSOD When Windows Shuts Down

#1
Every time windows tries to shut down, it fails to do so properly and give me a BSOD error once I start windows back up.

This is the error:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF880011759C0
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF880011759C0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022211-14320-01.dmp
C:\Users\Austin\AppData\Local\Temp\WER-42369-0.sysdata.xml

I'm running an HP Pavillion, Windows 7 Home Premium. If there is any other information that could lead to fixing this problem I will be happy to provide it.

What can I do to fix this?
 


Last edited:

Trouble

Noob Whisperer
#2
iSpudd:
Hello and welcome to the forums.
Please refer to and do your best to comply with the following three links to the sticky posts in the root of the BSOD forum.
SF Diagnostic Tool
Important! Every thread starter please see.
How to ask for help with a BSOD problem

If you have any problem with these please post back and we will attempt to advise you further. Make sure you pay particular attention to the instructions regarding compressing these file before uploading as well as taking ownership of the dump folder if you have problems accessing these files.
 


#3
I added the .zip folder and screencap of CPU-Z, though I think there is a problem with my Minidump folder. It is empty.
 


#4
The settings look right. However, I see only slot#2, how about the other slots?

PassMark RAMMon - Identify RAM type, speed & memory timings


```````````

Uninstall Spyware terminator.


Update drivers:

Broadcom NetXtreme II and Broadcom NetXtreme Gigabit LAN
b57nd60a 2/13/2009 ebdrv12/31/2008

Emulex LightPulse
elxstor 2/3/2009

Intel/ICP Raid
iirsp 12/13/2005

Ralink 802.11n
12/18/2009

Q-Logic
1/22/2009

Realtek USB Mass Storage
11/5/2009

eHome
7/13/2009

VIA RAID
1/30/2009


If blue screens persist, replace McAfee with MSE:

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

https://www.microsoft.com/security_essentials/
 


#5
I have updated the attachments to include the RAMMon screen caps. I did not include the other slots because #1 is empty, and #3 & #4 are the same as #2.

I'll try the uninstalls/driver updates that you suggested and reply with the results. The problem began long after installing McAfee.
 


#6
The BSOD error stopped after I uninstalled Spyware Terminator and updated the drivers for Broadcom NetXtreme II and Realtek USB Mass Storage. I was unable to find the other drivers you suggested, and it would be great if you could post links to where exactly I could download them so I can have them up to date. If not, thank you very much anyways for helping me solve my problem.
 


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