Windows 7 BSOD while browsing, watching vidoes or gaming

jaws104 · Oct 13, 2012

Hi

Ran the W7F diagnostic tool as admin and it wouldn't create anything on my desktop so have attached dump files/cpu-z/RAMMON

Has always BSOD occasionally but has become much more frequent, every 15mins when playing X-COM. Appears to be mostly 101 clock error

The processor was pre-overclocked by the supplier, the overclocking profile only kicks in when cpu is under load. I never changed voltages or anything else in bios.

Ran prime 95 for 3 hrs last night before it crashed but the error was different to what it normally is - that's the oldest dump file in attached.

I'm hoping it's just a driver fault but worried one of the cores might be bad. Your help is appreciated

usasma · Oct 13, 2012

First thing to stop is the overclocking tool that kicks in when the CPU is under load.
These things have recently been seen to cause BSOD's

Next thing is to install SP1:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Next thing to remove is HotSpotShield - recently this has been causing BSOD's on Win7 systems.

Next thing to remove is DaemonTools/Alcohol % software - a known cause of BSOD's in Win7 systems. Please follow these directions:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Link Removed - Invalid URL

Then run these free diagnostics: Link Removed - Invalid URL If you've already run a test (like Prime95) just let us know. The CPU stress tests will let you know if there's a problem with any of the cores.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sat Oct 13 12:11:50.179 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-10046-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].16841.amd64fre.win7_gdr.110622-1503
System Uptime:[B]0 days 0:54:06.459[/B]
BugCheck Code: [B]BugCheck 101, {31, 0, fffff880009ea180, 1}[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck Info: [B]CLOCK_WATCHDOG_TIMEOUT (101)[/B]
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3300[/B]
  BIOS Version                  0501
  BIOS Release Date             05/09/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 11:16:50.548 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-9063-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].16841.amd64fre.win7_gdr.110622-1503
System Uptime:[B]0 days 0:11:05.828[/B]
BugCheck Code: [B]BugCheck 101, {31, 0, fffff880009ea180, 1}[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck Info: [B]CLOCK_WATCHDOG_TIMEOUT (101)[/B]
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3300[/B]
  BIOS Version                  0501
  BIOS Release Date             05/09/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 11:04:18.707 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-9188-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].16841.amd64fre.win7_gdr.110622-1503
System Uptime:[B]0 days 0:34:13.987[/B]
BugCheck Code: [B]BugCheck 101, {31, 0, fffff880009ea180, 1}[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck Info: [B]CLOCK_WATCHDOG_TIMEOUT (101)[/B]
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3300[/B]
  BIOS Version                  0501
  BIOS Release Date             05/09/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 00:47:29.523 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101312-9578-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].16841.amd64fre.win7_gdr.110622-1503
System Uptime:[B]0 days 4:37:55.803[/B]
BugCheck Code: [B]BugCheck 124, {0, fffffa8009eb3028, be000000, 800400}[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]prime95.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3300[/B]
  BIOS Version                  0501
  BIOS Release Date             05/09/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 12:11:50.179 2012 (UTC - 4:00)**************************
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sat Oct 13 12:11:50.179 2012 (UTC - 4:00)**************************
[COLOR=RED][B]vncmirror.sys               Fri Mar 14 13:43:05 2008 (47DAB929)[/B][/COLOR]
amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
taphss.sys                  Tue Sep 15 15:58:23 2009 (4AAFF1DF)
btath_rcp.sys               Thu Jun 24 02:17:21 2010 (4C22F871)
btath_flt.sys               Thu Jun 24 02:17:38 2010 (4C22F882)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
btath_hcrp.sys              Tue Jun 29 05:30:43 2010 (4C29BD43)
jraid.sys                   Tue Aug 10 05:28:44 2010 (4C611BCC)
btath_lwflt.sys             Mon Sep 13 04:26:54 2010 (4C8DE04E)
RTKVHD64.sys                Tue Nov 23 05:14:08 2010 (4CEB93F0)
asmtxhci.sys                Wed Dec  8 05:14:06 2010 (4CFF5A6E)
asmthub3.sys                Wed Dec  8 05:14:14 2010 (4CFF5A76)
btath_a2dp.sys              Mon Feb 14 20:47:47 2011 (4D59DB43)
btfilter.sys                Tue Mar  8 01:15:22 2011 (4D75C97A)
speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
iaStor.sys                  Tue Apr 26 14:06:18 2011 (4DB7099A)
appliand.sys                Fri May 20 06:20:42 2011 (4DD6407A)
[COLOR=RED][B]dtsoftbus01.sys             Fri Jun 17 03:38:37 2011 (4DFB047D)[/B][/COLOR]
truecrypt.sys               Thu Sep  1 08:42:30 2011 (4E5F7DB6)
AtihdW76.sys                Tue Dec  6 04:14:25 2011 (4EDDDCF1)
avgidsdrivera.sys           Fri Dec 23 07:05:21 2011 (4EF46E81)
avgidsfiltera.sys           Fri Dec 23 07:05:40 2011 (4EF46E94)
avgmfx64.sys                Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys                Mon Jan 30 22:11:41 2012 (4F275BED)
atikmpag.sys                Thu Mar  8 22:58:02 2012 (4F597FCA)
atikmdag.sys                Thu Mar  8 23:04:49 2012 (4F598161)
e1c62x64.sys                Thu Mar 15 23:57:28 2012 (4F62BA28)
avgidsha.sys                Wed Apr 18 22:19:15 2012 (4F8F7623)
avgldx64.sys                Wed Jul 25 20:56:48 2012 (501095D0)
avgtdia.sys                 Fri Aug 24 09:20:13 2012 (50377F8D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 13 00:47:29.523 2012 (UTC - 4:00)**************************
cpuz135_x64.sys             Sat Aug 11 03:48:20 2012 (50260E44)
[/FONT]

Windows 7 BSOD while browsing, watching vidoes or gaming

jaws104

New Member

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usasma

Fantastic Member

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