BSOD while gaming (win10)


New Member
Hi all,

Since I bought this computer, about 1.5 years ago, it will randomly BSOD while gaming. I play a variety of games and eventually it will always crash. It never does it while only chrome or some other apps such as discord are active. At first it crashed maybe once per month but recently it can even happen a couple of times a day. I have no idea what is causing it and Im not exactly a pro so any tips would be helpful! (Maybe I was just given a faulty device in the first place... but Id rather not ship it off for repair if I can avoid it) I have attached the compressed zip file from the diagnostic tool!

It always says a critical kernel power issue occurred, the latest one Ive copied below:
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 6
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2018-10-16T14:48:18.554966800Z
EventRecordID 14760
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System

Computer DESKTOP-01S2GN9
- Security
[ UserID] S-1-5-18

- EventData

BugcheckCode 340
BugcheckParameter1 0xffffa8001b438000
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 4
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0

Thanks for taking the time to look into this!


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Windows Forum Admin
Staff member
Premium Supporter
Hi and welcome to the forum.

I looked over your zip file but no dump files were present possibly because your settings are incorrect. Please check your settings are like this:

Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.

You'll need to bsod again before a dump is created. Please post as soon as you have one.

Usual causes for bsod when gaming can often be overheating.

Using something like HWiNFO64 will allow you to monitor temperatures. See what temps are like when the system is idle and when working hard.

Remove any dust build up from inside the case/heatsink and fans.

Try these scans:
File scans
Find command prompt in the start menu, right click on it and run as administrator. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

Your system support page is here:
Product support