BSOD Windows 7 Dell Laptop

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by gerrydevlin, Jun 7, 2010.

  1. gerrydevlin

    gerrydevlin New Member

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    Hi Everyone

    I am getting a blue screen of death when ever my laptop starts up from sleep mode
    Not sure why this is happening , i have checked Drivers etc , i have attached the
    mini dump file if there is anyone Fluent in Microsoft Jargon :)

    regards

    Gerry

    Ps any help or a pointer in the right direction would be greatly apprec

    Hi I managed to run it through a debugger , so all i need now is a little help in understanding what i have here

    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Documents and Settings\gerry.devlin\Desktop\060310-42401-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: Symbol information
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x82e3c000 PsLoadedModuleList = 0x82f84810
    Debug session time: Thu Jun 3 13:18:07.740 2010 (UTC + 1:00)
    System Uptime: 0 days 1:14:55.387
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ...........
    Loading User Symbols
    Loading unloaded module list
    ............................................
    Unable to load image \SystemRoot\system32\DRIVERS\d553card.sys, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for d553card.sys
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000008E, {c0000005, 826f7902, c95e0b58, 0}
    Probably caused by : d553card.sys ( d553card+902 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 826f7902, The address that the exception occurred at
    Arg3: c95e0b58, Trap Frame
    Arg4: 00000000
    Debugging Details:
    ------------------

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    FAULTING_IP:
    d553card+902
    826f7902 c680e900000001 mov byte ptr [eax+0E9h],1
    TRAP_FRAME: c95e0b58 -- (.trap 0xffffffffc95e0b58)
    ErrCode = 00000002
    eax=00000000 ebx=8274db40 ecx=89807888 edx=00000000 esi=897840f0 edi=89760000
    eip=826f7902 esp=c95e0bcc ebp=8272c77c iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    d553card+0x902:
    826f7902 c680e900000001 mov byte ptr [eax+0E9h],1 ds:0023:000000e9=??
    Resetting default scope
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    BUGCHECK_STR: 0x8E
    PROCESS_NAME: SMManager.exe
    CURRENT_IRQL: 0
    LAST_CONTROL_TRANSFER: from 82e784bc to 826f7902
    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    c95e0c44 82e784bc 89784038 85af5008 85af5008 d553card+0x902
    c95e0c5c 83079f2e 85af5008 85af5198 85a72eb8 nt!IofCallDriver+0x63
    c95e0c7c 8308bee6 89784038 85a72eb8 00000001 nt!IopSynchronousServiceTail+0x1f8
    c95e0d08 82e7f44a 89784038 85af5008 00000000 nt!NtReadFile+0x644
    c95e0d08 76f764f4 89784038 85af5008 00000000 nt!KiFastCallEntry+0x12a
    0453f440 00000000 00000000 00000000 00000000 0x76f764f4

    STACK_COMMAND: kb
    FOLLOWUP_IP:
    d553card+902
    826f7902 c680e900000001 mov byte ptr [eax+0E9h],1
    SYMBOL_STACK_INDEX: 0
    SYMBOL_NAME: d553card+902
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: d553card
    IMAGE_NAME: d553card.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 48ab8d77
    FAILURE_BUCKET_ID: 0x8E_d553card+902
    BUCKET_ID: 0x8E_d553card+902
    Followup: MachineOwner

    Hi Doing a little bit more research in the Debugger and net makes me think the problem lies with
    dell wireless 5530 hspa mobile broadband driver ie (d533card.sys) so im going to try and update the driver , if anyone can confirm i am on the right path here please give me a shout
    ---------
     

    Attached Files:

    #1 gerrydevlin, Jun 7, 2010
    Last edited: Jun 7, 2010
    1 person likes this.
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    It may be related to your network adapter.

    In device manager select the properties for your network adapter. There may be a Power Management tab with some options. See if anything there helps.

    Also under your power settings plan-advanced settings there may be a Wireless Adapter Settings option. Check that also.
     
    #2 Saltgrass, Jun 7, 2010
    Last edited: Jun 7, 2010
  3. gerrydevlin

    gerrydevlin New Member

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    Hi Saltgrass

    Thankyou for the reply
    i checked these settings out and everything seemed to be in order,however as soon as i try and hibernate the Pc it blue screens again with the bug code_usb_driver
     
  4. TorrentG

    TorrentG Banned

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    Saltgrass is correct.

    You are getting an error with d553card.sys.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 826f7902, c95e0b58, 0}
    
    Probably caused by : d553card.sys ( d553card+902 )
    
    Followup: MachineOwner
    ---------
    Please update it to latest by visiting Dell's site. It is for Dell Wireless 5530 HSPA Mobile Broadband Minicard.

    Code:
    d553card d553card.sys Tue Aug 19 23:20:23 2008
     
  5. Captain Jack

    Captain Jack Extraordinary Member

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    Hello !!

    Also there is system exception "EXCEPTION_CODE: (NTSTATUS) 0xc0000005" that could be caused by your Anti Virus or Firewall i would also recommend to uninstall it and use the Removal tool to make sure the left over entries are gone.

    Hope this helps,
    Captain
     
  6. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    There is a utility you can run to check your system's power saving capabilities. Before using it, close any open programs to cut down on unnecessary warnings.

    It will take about a minuite and will write a report to the location given, so make note of where that is.

    Open a command window and type the following:

    powercfg -energy

    Hit enter and wait for it to finish. I don't think it needs an administrative command window, but it certainly won't hurt to use one.

    There are other switches associated with this utility. If you want to look through them, type powercfg -help
     

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