bsods on new laptop

sek

New Member
#1
Hi

from what i can tell, these crashes are somehow related to power management. everything is fine until the machine turns off display, at which point weird things start happening. first it was constant usb device added/removed sounds. so i tinkered around with power options, making sure to disable any sort of low-power mode aside from turning off display. since then ive changed settings back and forth and found the machine in various weird states, sometimes bsod, sometimes recoverable.

the laptop is a dell e6420 and os w7pro. View attachment minidump.rar
 


zigzag3143

Honorable Member
Microsoft MVP
#2
Hi

from what i can tell, these crashes are somehow related to power management. everything is fine until the machine turns off display, at which point weird things start happening. first it was constant usb device added/removed sounds. so i tinkered around with power options, making sure to disable any sort of low-power mode aside from turning off display. since then ive changed settings back and forth and found the machine in various weird states, sometimes bsod, sometimes recoverable.

the laptop is a dell e6420 and os w7pro. View attachment 15806
Points to hardware (ram perhaps).


Please run these two tests

Memory corruption probably caused by a driver. please run these two tests



1-Memtest.
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



2-Driver verifier

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.