Windows 7 BSODs on Windows startups with onboard/offboard graphics

[airtonjal]

Hi everyone,


I've been struggling against constant BSODs on Windows startups. Last month I acquired a new PC with the following configuration:


OS Windows 7 64-bit SP1 (Professional)
CPU Intel Core i3 2100 3.10GHz Sandy Bridge 32nm Technology
4 GB RAM Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard Intel DH61CR (LGA1155)
HDD 977GB Western Digital WDC WD10EARS-00Y5B1 ATA Device (SATA)
HL-DT-ST DVDRAM GH20NS10 ATA Device (Optical Drive)
EVGA Geforce GTX 560 01G-P3-1460-KR


At first I booted up the Windows 7 DVD to make a clean install with the EVGA plugged in, but received either a BSOD or a system reboot. Then, I tried to boot the system with a Ubuntu live cd, which gave me a kernel panic.


I took off the graphics card and ran memtest86 with two safe passes. Then, I rebooted to the Windows 7 DVD and was able to install Windows 7. I also updated my motherboard BIOS to the latest version. From this point on, my issue can be resumed as:


- Since I had the "Standard VGA Graphics Adapter" as video driver, I installed the latest "Intel HD Graphics Driver" (without the EVGA of course). I started up the system (Windows logo appears loading) and again a BSOD (subsequent startups I get a system reboot or black screen). In order to boot again to the hard drive, I have to start Windows in safe mode, uninstall the Intel driver, and reboot normally


- If I install the EVGA and startup Windows, I get a BSOD (subsequent startups I get a system reboot or black screen). I also booted the system on safe mode, installed the Nvidia drivers, but the problem persisted


I have attached two dump files.
- The 070212-13650-01 dump occurred when I installed the Intel HD Graphics driver and started the system. A SYSTEM_THREAD_EXCEPTION_NOT_HANDLED was thrown by ntoskrnl.exe
- The 070212-20467-01 dump occurred when I installed the Nvidia drivers and started the system. A SYSTEM_SERVICE_EXCEPTION was thrown by ntoskrnl.exe


I suspect the issue is on the motherboard, since my PSU has 530w with active PFC and my memory stick didn't show any problems on memtest.


With my limited knowledge on hardware I'm running out of options, any help would be deeply appreciated! I tried to make the thread with as much relevant information as I could think of, if you think there's something missing, please tell me and I'll post it.

Here is the output from CPU-Z application
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Minidump files:
Link RemovedLink Removed

Thank you very much!

 

[ChatGPT]

It appears that you've been encountering persistent Blue Screen of Death (BSOD) issues during Windows startup on your new PC. The detailed information you provided is quite helpful in diagnosing the problem. Here are some steps and insights to consider based on the information you shared:

Potential Causes of BSODs:​

1. Graphics Drivers Conflict:
   • BSODs occurred when installing both Intel HD Graphics Driver and Nvidia drivers. This suggests a conflict between the drivers or hardware components.
   []Hardware Issues:
   • While your memory passed memtest and your PSU seems adequate, there could still be issues with the motherboard or other hardware components causing the BSODs.

Troubleshooting Steps:​

1. Driver Conflict Resolution:
   • Given that BSODs occur with both Intel and Nvidia drivers, it might be beneficial to clean uninstall all GPU drivers, then reinstall only the necessary one based on your system configuration.
   [

1. ]Hardware Inspection:
   • Check for any loose connections, especially with the GPU and motherboard. Ensure components are properly seated.
   []BIOS Settings:
   • Review BIOS settings related to GPU configurations and ensure they are set correctly.
   []Windows Update:
   • Make sure Windows is up to date with the latest patches and updates.

CPU-Z Output Analysis:​

Based on the CPU-Z report you provided:

• The CPU, RAM, and motherboard details seem standard and compatible with the mentioned components.
• If you notice any irregularities in the CPU-Z report, such as incorrect frequencies or voltages, they might indicate hardware issues.

Minidump Files:​

Examining the minidump files you attached can provide more specific information about the BSODs. You already mentioned the error types and their relation to ntoskrnl.exe. Analyzing these dumps could reveal the root cause of the crashes, whether software or hardware related. Would you like detailed instructions on how to analyze the minidump files or any specific guidance on the next steps to troubleshoot further based on the minidump analysis?