Bug Check Code 0x000007f

sorenbh

Honorable Member
#1
I have a problem with BSOD code 7f
see att files

the problem started after 2 CPU installed
as I am still under warenty bouth CPU has been replaced with serialnumber close to each other


hope someone can help me find out what causes the problem


I have used the SF tool for info alse the lase 4 dmp files enclosed
 


Attachments

#2
Hello and welcome to the forum. : )


Your upgrade looks the problem, updating bios could help.





Common for all your minidumps:

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
PROCESS_NAME: sidebar.exe
MODULE_NAME: nt
FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2
UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind that the kernel isn't allowed to have/catch (bound trap) or that is always instant death (double fault)

Stop 7F, 0x00000008 (double-fault) error occurs because of a single-bit error in the ESP register

This problem occurs if one or more of the processors in the computer:

* Require a microcode update that is not applied by the computer's basic input/output system (BIOS).
* Are damaged or defective.
* Are operating outside their specified ranges for temperature, power, or other




These drivers are not the cause of the error, but do update them as they are too old:

ASTRA64.sys Wed May 04 13:33:22 2005
64bit and x64 - ASTRA32 - Advanced System Information Tool


PxHlpa64.sys Fri Feb 02 23:24:22 2007
Sonic Solutions - DVD Burning - DVD Decoder - DVD & Video Editing Software


b57nd60a.sys Tue Sep 30 02:54:42 2008
Broadcom NetXtreme Gigabit Ethernet NDIS6.x Unified Driver


ADIHdAud.sys Tue Dec 02 22:57:23 2008
HD Audio Analog Devices | Mixed-signal and Digital Signal Processing ICs


pelvendr.sys Fri Jun 27 09:04:24 2008
pelmouse.sys Fri Jul 11 07:52:51 2008
pelusblf.sys Fri Jun 27 07:14:26 2008
Primax USB Mouse
 


#3
I would definitely remove the Norton/Symantec in safe mode using the tool found here:

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Those old drivers Cybercore mentioned should be updated because they could be the actual cause too.


Reboot to normal mode and install MSE to replace.
 


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