It looks like you are encountering an issue where the PS Remote Play installer is requesting the Media Feature Pack, but you're having trouble installing it on your Windows 11 Pro 23H2 system. Here are some detailed steps to troubleshoot and resolve this issue:
1. Confirm Your Windows Edition
The Media Feature Pack is typically required for N editions of Windows, which do not include media-related technologies by default. Check if you are using an "N" edition of Windows:
1. Press
Win + R
to open the Run dialog.
2. Type
winver
and press Enter.
If your version includes an "N" (e.g., Windows 11 Pro N), you need the Media Feature Pack. Otherwise, it should not be required.
2. Install Media Feature Pack via Settings
For Windows N editions, you can add the Media Feature Pack via Settings:
1. Open
Settings
by pressing
Win + I
.
2. Navigate to
Apps > Optional features
.
3. Click on
Add a feature
.
4. Search for
Media Feature Pack
.
5. Select it and click
Install
.
3. Install Media Feature Pack via Command Line
If you could not find the Media Feature Pack via Settings, try installing it via the Command Line:
1. Open
Command Prompt
as an administrator.
2. Run the following command:
Code:
shell
dism /online /add-capability /CapabilityName:Media.MediaFeaturePack~~~~<version>
Replace
<version>
with the version corresponding to your Windows build. For example, for Windows 11 21H2, it might be
Media.MediaFeaturePack~~~~<Version>.22000.1.0.0
. Check
Microsoft's documentation for the exact version.
4. Check for Updates
Ensure your system is up-to-date:
1. Open
Settings
by pressing
Win + I
.
2. Go to
Windows Update
and click on
Check for updates
.
5. Enable Media Features via Control Panel
Even if the 'Media Features' is ticked, try toggling it off and on again:
1. Open
Control Panel
.
2. Go to
Programs > Programs and Features
.
3. Click on
Turn Windows features on or off
.
4. Uncheck
Media Features
, restart your computer, then recheck
Media Features
, and restart again.
6. Run DISM and SFC Scans
Run DISM and SFC scans to ensure your system files are intact and properly configured:
1. Open
Command Prompt
as an administrator.
2. Run the following commands one by one:
Code:
shell
dism /online /cleanup-image /restorehealth
sfc /scannow
This will check for and repair any corrupted system files.
7. Manual Download
If none of the above methods work, manually download the Media Feature Pack from the
official Microsoft website.
Hopefully, one of these methods will resolve the issue and allow the installation of the Media Feature Pack. If the problem persists, it might be helpful to contact Microsoft support for further assistance. Good luck!