Hi all,
My sister just got a new laptop with 7, then accidentally installed a friend's version of 7 on top of it, thinking it was Microsoft Office. I'm trying to restore to factory settings so she doesn't lose all the software that came with the computer.
I know the recovery partition is on the computer (I made it appear by assigning it a drive letter). But I cannot boot from it (or whatever I need to do to access it).
I have tried the following:
1) Advanced Boot Options -> Repair -> System Image Recovery: no system image
-> System Restore: no restore point
2) all possible F# keys at startup, including F10 which got me to Edit Boot Options, which seemed hopeful because it named the partition number, 3, but did not allow me to change it (the recovery partition is 2).
3) F2 -> setup (nothing there)
4) burning an iso of Windows 7 recovery disc, which just gave me the same repair tool as in the 1st attempt.
5) setting the recovery partition as "active" (in fact, I think it was already active).
Please help!
Thanks,
Sasha
My sister just got a new laptop with 7, then accidentally installed a friend's version of 7 on top of it, thinking it was Microsoft Office. I'm trying to restore to factory settings so she doesn't lose all the software that came with the computer.
I know the recovery partition is on the computer (I made it appear by assigning it a drive letter). But I cannot boot from it (or whatever I need to do to access it).
I have tried the following:
1) Advanced Boot Options -> Repair -> System Image Recovery: no system image
-> System Restore: no restore point
2) all possible F# keys at startup, including F10 which got me to Edit Boot Options, which seemed hopeful because it named the partition number, 3, but did not allow me to change it (the recovery partition is 2).
3) F2 -> setup (nothing there)
4) burning an iso of Windows 7 recovery disc, which just gave me the same repair tool as in the 1st attempt.
5) setting the recovery partition as "active" (in fact, I think it was already active).
Please help!
Thanks,
Sasha