cannot get wired connections to work

#1
Hello,
I have an Acer 5738ZG laptop and I have a problem with W7 update.
First of all please excuse my English.
Each time I update W7 I can't acess any wired connection. I get an error 711 message then an error2 message.
I tried to reinstall W7 several times and I get the same message after the first update.
here you have 2 screenshoots:
Untitled1.png Untitled.png
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi Dingo,
I suspect your missing a driver or two you can download your latest drivers here:

Service & Support
 


Last edited:
#3
I have tried this before, I have the latest drivers.
Unfortunatelly Acer Support is close to 0 in our country.
 


#4
I noticed that you have Kaspersky (antivirus and/or firewall) in the system tray. You might want to completely uninstall that until the issue is sorted. Then you can re-install it.

Please type ipconfig /all in a command prompt then press enter. Attach a screen shot of the command prompt of this.
 


#5
Hi Dingo,
I suspect your missing a driver or two you can download your latest drivers here:

Service & Support
lol Kemical - dunno what's wrong with Acer on this one, but I was there too and didn't see any wired driver. Weird, heh? :)

Edit:

lol again - I just rechecked and there is the Broadcom. Please install that too Dingo.
 


#6
I can't show that window, it closes as soon as I give the command.
I reiterate the fact that I have a licenced copy of W7.
 


#7
I can't show that window, it closes as soon as I give the command.
I reiterate the fact that I have a licenced copy of W7.
Use an elevated command prompt. Right click the shortcut and choose "run as administrator". Then type the command and make screen shot.
 


#8
Untitled..png
This is what I got.
 


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