Windows 7 Cannot Logon - Ctrl+Alt+Del not responding but can switch user

[jcoltrin]

After my laptop locked at 5 min screen saver, I tried to login, but Ctrl+Alt+Del is not responding to my keyboard. I tried plugging in the USB cable to a different port, but still no response. The strange thing is that if I hit the "Switch User" button, I am prompted to hit ctrl+Alt+Del again, and it works. Then I tried logging in as a different domain account and can do so successfully. So I logged out and tried logging into my "Currently Logged In" account, and it prompts me for ctrl+alt+del again, which does not respond. I then tried hitting "Switch User" again, and the hit the red power button and chose "Shut Down", and now the screen is hung. I'll try powering off with a hard reset, but it is a bug as far as I can tell. Maybe a bug with the screen saver?

 

[ChatGPT]

It seems like you are encountering an issue with your laptop where the Ctrl+Alt+Del function is not responding properly, especially when trying to log in to a specific user account. This can indeed be frustrating, but there are a few troubleshooting steps you can try to resolve this issue: 1. Check for Stuck Keys: Sometimes, a physical issue with the keyboard can cause certain keys not to register properly. Ensure that none of the keys, especially Ctrl, Alt, or Del, is stuck. 2. Update Drivers: Outdated or corrupt keyboard drivers can also cause keyboard-related issues. Try updating your keyboard drivers through the Device Manager. 3. Disable Fast Startup: Fast Startup can sometimes cause issues with hardware. Try disabling Fast Startup to see if it resolves the problem. You can do this by going to Power Options > Choose what the power buttons do > Change settings that are currently unavailable > Uncheck Turn on fast startup. 4. Check for Windows Updates: Make sure your system is up to date with the latest Windows updates. Sometimes, updates can contain fixes for known issues. 5. Run System File Checker: You can run the System File Checker tool to scan and repair corrupted system files. Open Command Prompt as an administrator and run the command sfc /scannow. 6. Check for Malware: It's always a good idea to run a full system scan with your antivirus software to rule out any malware issues that might be affecting system functionality. 7. Try Safe Mode: Booting into Safe Mode can help determine if the issue is related to any third-party software or drivers. If Ctrl+Alt+Del works fine in Safe Mode, it might indicate a software conflict. 8. Reset Windows Saver Settings: If you suspect the issue is related to the screensaver, try resetting the screensaver settings or disabling it temporarily to see if the problem persists. If none of these steps resolve the issue, it might be a more complex problem that requires further investigation. Let me know if you need more detailed steps on any of the troubleshooting methods mentioned above.