Windows 10 Can't access Windows apps

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tituswife63

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Oct 24, 2017
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Several weeks ago, I had to do a restart on my Asus laptop (Norton couldn't repair a drive). Since then, I can't access any Windows apps (One Drive, Store, etc.) According to Windows, I have no internet access, which just isn't true (I'm using it for everything else!). I had two chat sessions with them. Bottom line, they were no help, and wanted me to to spend $149, and allow them to access my laptop, and look at it (interesting, since according to Windows on my computer I have no internet access.) I've done everything I can think of, followed the directions for every Mr. Google solution, but still no Windows access. If appreciate some help. Thank you!

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Solution
Hi

If all else fails, you could back up your data files and do a clean install of Windows.
It's a lot of hassle but if nothing else is working that should get you back to normal.

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If you end up doing that, make sure that you log into your Windows account online and are sure of the ID that Microsoft is looking for, before doing the install.

I don't know of any way that the Windows Microsoft account login won't be the same as your Microsoft Account, but I don't know everything. LOL

I use an email address as my account ID and I have changed it. when I did it online it changed for my Windows login as well.

So it seems to be automatic.

I can't think of a way that a clean install wouldn't fix the issue.

Once...
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You can try re-registering all the Windows Apps that are installed.

Open an elevated powershell prompt and type, or copy paste,
Get-AppXPackage | % { Add-AppXPackage -Path "$($_.InstallLocation)\AppXManifest.xml" -Register -DisableDevelopment }
 
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Neemobeer said:
You can try re-registering all the Windows Apps that are installed.

Open an elevated powershell prompt and type, or copy paste,
Get-AppXPackage | % { Add-AppXPackage -Path "$($_.InstallLocation)\AppXManifest.xml" -Register -DisableDevelopment }
Click to expand...
I will give that a try. Thank you!

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Sonny said:
Right click on the start menu and you will see powershell listed.
Click to expand...
I got that. It did its computer stuff, now it's back to the prompt. I still can't access Store, and Microsoft still thinks I'm not connected to the internet. Should I try rebooting? Thanks.

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You may need to delete the user specific settings for the store then re-register again. I'm not in front of a Windows box so I can't give you the exact path until I get home, but it should be in C:\Users\<username>\AppData\Local\somethingApps

AppData is hidden by default so you can just type \AppData in the top bar once you navigate to your user profile
 
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I'll try that, too. I sure appreciate your time, and expertise. Thanks, again.

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I did that. In settings, I'm trying to verify my accounts. Both say that my passwords are incorrect. They are correct! (Also, this has been the case since I first did the restart. I forgot to mention that.) I could do a password reset, but I hate what Microsoft puts you through to verify that, and I'm not sure that it will help! Any ideas. Thanks, again.

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This is the full path "C:\Users\<username>\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe" the folder is locked by the system process so you may need to boot into safe mode to rename the directory.
 
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Neemobeer said:
If it's telling you the passwords are incorrect then they are.
Click to expand...
I updated my passwords, but I can't verify my Windows account. It just keeps trying. I'm going to start back at the beginning tomorrow. Maybe the second go around will work. Thanks again for your help.

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Hi

If all else fails, you could back up your data files and do a clean install of Windows.
It's a lot of hassle but if nothing else is working that should get you back to normal.

Link Removed

If you end up doing that, make sure that you log into your Windows account online and are sure of the ID that Microsoft is looking for, before doing the install.

I don't know of any way that the Windows Microsoft account login won't be the same as your Microsoft Account, but I don't know everything. LOL

I use an email address as my account ID and I have changed it. when I did it online it changed for my Windows login as well.

So it seems to be automatic.

I can't think of a way that a clean install wouldn't fix the issue.

Once you have your computer back to normal I really recommend that you make a System Image of your C:\ drive so that you have an easy way to recover from this kind of thing in the future.

I use EaseUS Todo backup but there are many options, I wouldn't use the native Windows one though.

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Mike
 
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Solution
I may have to try this. I appreciate the time and expertise otherwise provided, but it's beyond my abilities. This is different than doing the restart which started this problem?

I think Norton offers a system image tool.

Thank you so much.

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So, I back up my data (all of C and D?) to an external drive, and then use the link that you provided? Thanks!

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