Can't create new account - User profile cannot be loaded

I can't great new accounts or activate the guest account, but was able before. When I create a new account, Windows creates the new user login icon. When I try to login to that account I get this error: "The user profile service failed the logon. User profile cannot be loaded." then the account is logged out. The new directory is created under C:\Users but there is on padlock on that subdirectory icon. The new user SID is not created in the registry ProfileList, there is noting about the new account. The only change I can think of that could have messed things up is: I was logged into the administrator account, prepairing to make a back up and manually deleted some files from my own unprivileged account. I think thay may have been some kind of system index files for photoshop, which I had uninstalled. I am trying to learn the differences between Windows 7 and Windows XP, I now see that deleting user (possibley user-system) files is not a good thing at all. I cringe at the thought of changing something in the registry without really knowing what I am doing and I don't want to go back to the full backup I did when I first got the computer. If there is no direct answer then perhaps someone can point me in the right direction as to how creating a new user works.


Excellent Member
Microsoft Community Contributor
We can start with something simple, since you said you would like to learn.

Open an Administrative Command Prompt. Run a system file check, possibly it will find something. Type SFC /scannow in the window and wait for it to finish. If it comes back with a "could not repair" type message, let us know.

Are you rebooting after you create a new user, or just logging out?


Senior Member
before you click on the command prompt., right click run as administrator

net user administrator /active:yes

logg off, log in to the new account and try creatin a new admin account

net user administrator /active:no (disables the account)

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