Can't run the program

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by lostsoul65, Sep 9, 2012.

  1. lostsoul65

    lostsoul65 New Member

    Joined:
    May 3, 2012
    Messages:
    165
    Likes Received:
    0
    This is what is said to do:

    Download, extract and run the SF Diagnostic Tool by right clicking on the SF Diagnostic Tool executable and choosing Run as administrator . Click on each button to let the tool collect the corresponding info. When done, go to your desktop --> Right Click on "Seven Forum" folder --> Send To --> Compressed (zipped) folder. Attach the zipped folder with your post when asking for BSOD help. Download: SF Diagnostic Tool.zip

    I right click on the applacation and there was no "Run as administrator" I ran it anyway and I got "Unhandled exception has occurred in your application" when I tried to get the information

    I got the Dump file but don't know what it means?
    Dump File : 090912-10218-01.dmp
    Crash Time : 9/9/2012 8:32:02 AM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000094
    Parameter 2 : fffff880`01abb130
    Parameter 3 : fffff880`033c3f28
    Parameter 4 : fffff880`033c3780
    Caused By Driver : tdrpm251.sys
    Caused By Address : tdrpm251.sys+51760
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : tdrpm251.sys+3f130
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\090912-10218-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 284,312
    ==================================================
     
    #1 lostsoul65, Sep 9, 2012
    Last edited: Sep 9, 2012
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    tdrpm251.sys belongs to an Acronis program. Please uninstall Acronis to see if that helps.

    Beyond that, please try this:
    Then upload the .zip files with your next post - that'll give us more information to look at.
     
  3. lostsoul65

    lostsoul65 New Member

    Joined:
    May 3, 2012
    Messages:
    165
    Likes Received:
    0
    I uninstall acronis and it seems to help so far but at least I can read the Dump file and see whats wrong, thank you
     

Share This Page

Loading...