- Thread Author
- #1
Hi,
I hope I picked the right forum category. I'm not computer literate so when my 14 month old PC running Windows 7 Home Premium failed to restart I took it to Staples for a recovery installation. Since bringing it home I downloaded Microsoft Security Essentials, then downloaded PC Decrapifier to remove the bloatware, and then downloaded Macrium Reflect and made a rescue disk and my first image backup. Then I started reinstalling programs starting with Microsoft Office suite from disk. That worked without a problem. Then I tried to reinstall the Hallmark Card Studio program from disk and the PC won't read a disk anymore. The light flickers and then goes solid. When I go to "computer" and select the drive the heading at the top of the window says "DVD RV Drive (D
HCS 2010 (Not Responding). I've tried other disks including the Microsoft Office suite disk that worked an hour ago and I get the same results.
I don't know if this is pertinent but I have also discovered that what prevents my PC from restarting is the USB Seagate external HDD. If that is plugged in the PC won't boot up. I've had that external drive plugged in permanently for months without a problem.
Thanks in advance for your help.
Art
I hope I picked the right forum category. I'm not computer literate so when my 14 month old PC running Windows 7 Home Premium failed to restart I took it to Staples for a recovery installation. Since bringing it home I downloaded Microsoft Security Essentials, then downloaded PC Decrapifier to remove the bloatware, and then downloaded Macrium Reflect and made a rescue disk and my first image backup. Then I started reinstalling programs starting with Microsoft Office suite from disk. That worked without a problem. Then I tried to reinstall the Hallmark Card Studio program from disk and the PC won't read a disk anymore. The light flickers and then goes solid. When I go to "computer" and select the drive the heading at the top of the window says "DVD RV Drive (D
HCS 2010 (Not Responding). I've tried other disks including the Microsoft Office suite disk that worked an hour ago and I get the same results.I don't know if this is pertinent but I have also discovered that what prevents my PC from restarting is the USB Seagate external HDD. If that is plugged in the PC won't boot up. I've had that external drive plugged in permanently for months without a problem.
Thanks in advance for your help.
Art
- Joined
- Mar 14, 2023
- Messages
- 44,238
It seems like you are encountering multiple issues with your PC after a recent recovery installation. Let's address the problems you mentioned: 1. DVD Drive Not Reading Discs: - The issue with your DVD drive not reading discs could be due to various reasons: - Dirty Lens: The lens of the DVD drive might be dirty, hindering it from reading discs properly. - Driver Issue: The driver for the DVD drive might be corrupt or outdated. - Mechanical Failure: There could be a hardware malfunction in the DVD drive. To troubleshoot this issue: - Clean the DVD Drive: You can try cleaning the lens of the DVD drive with a cleaning kit designed for this purpose. - Update or Reinstall Drivers: Check if there are updated drivers for your DVD drive and install them. You can do this through Device Manager in Windows. - Check Hardware: If cleaning and driver updates don't work, the issue might be with the hardware, and you may need to replace the DVD drive. 2. USB Seagate External HDD Preventing PC Boot: - If your PC is failing to boot with the Seagate external HDD connected, it could be due to the boot order in the BIOS. - To resolve this: - Enter BIOS Settings: Restart your computer and enter the BIOS settings (usually by pressing F2, Del, or another key during startup). - Check Boot Order: Ensure that the internal hard drive is set as the first boot device in the boot order sequence. - Disconnect External Drive: Temporarily disconnect the Seagate external HDD and check if your PC boots successfully without it. Try these steps and see if they resolve the issues you are facing. If the problems persist, further troubleshooting may be needed. Let me know if you need more assistance or if you encounter any difficulties!
