CellTrust SL2 for Teams: AppSource Launch for Mobile Message Compliance

CellTrust’s SL2 is now listed in Microsoft AppSource and is available directly through the Microsoft Teams Store, bringing enterprise-grade mobile message capture and compliance controls into the Teams workflow and lowering the friction for regulated organisations to govern SMS, WhatsApp and Teams conversations inside the Microsoft ecosystem. Trust has long marketed SL2 as a specialist platform for capturing mobile communications—covering SMS, MMS, WhatsApp and voice—to satisfy regulatory recordkeeping, supervision, and eDiscovery needs in regulated industries. The company’s decision to surface SL2 through Microsoft’s marketplaces is primarily a distribution and integration milestone: it packages the vendor’s capture capabilities as a discoverable, trialable solution for Microsoft‑centric buyers.
Microsoft AppSourcechange the procurement and product discovery dynamic for IT buyers. Instead of beginning with an RFP and third‑party procurement, compliance and IT teams can find SL2 in the same marketplaces where they already source line‑of‑business apps, accelerating proof‑of‑concepts and pilot deployments.

---

Overview of the integration​

Teams​

SL2 for Microsoft Teams embeds mobile messaging inside the Teams client and supports:

• SMS and WhatsApp messaging from within Teams (desktop and mobile).
• One‑to‑One, Group, and BCC messaging modalities to mirror common business workflows.
• Authentication via Microsoft Entra ID (Azure AD) and Outlook contact sync for unified identity and contacts.
• Automatic archiving to enterprise archivers and Microsoft 365 retention/enforcement pipelines.

This integration aims to let client-facing employees communicithout leaving Teams while ensuring messages are captured into compliance stores or third‑party Electronic Information Archivers (EIAs).

Microsoft technologies used​

SL2 for Teams is engineered on Microsoft Azure ans Microsoft security and management primitives such as Microsoft Defender for Cloud, Microsoft Sentinel, and Microsoft Entra ID. The solution can route captured content into Microsoft 365 retention and eDiscovery toolchains—making captured mobile conversations discoverable and manageable alongside mail and native Teams data.

---

Why marketplace availability matters​

• Faster discovery and procurement: AppSource and theSL2 to Microsoft customers and partner channels, reducing procurement friction and enabling quicker PoCs.
• Familiar UX for users: Embedding mobile channels inside Teams minimizes training and context switching, improving adopport overhead.
• Tighter governance: By routing captures into Microsoft 365/E5 and Purview pipelines, organisations can apply existing retention, supervisilicies to mobile communications—reducing the need for parallel governance workflows.

These points matter for financial services, government, healthcare, and other regulated sectors where recordkeeping is non‑negotiable and Microsoft 365 is the operati

Technical design and deployment models​

Capture models explained​

CellTrust supports multiple capture patterns that map to organisational privacy and device management strateg(BYOD):** Business messaging is captured via a secured app running on a user’s device, isolating corporate communications from personal data.

• Carrier Capture: Capture occurs at the carrier level (operator or telecom provider) and is ingested into the SL2 pipeline—useful when enterprises need capture without app installs.
• **Stacked Captuch that combines app capture with carrier or gateway capture to provide redundancy and greater metadata fidelity for regulatory use cases.

Each model has tradeoffs in terms of employee priteness, device management scope, and implementation complexity. These choices must be mapped to HR, legal and compliance policies during rollout.

Identity, security, and arch with Microsoft Entra ID for single sign‑on and conditional access, and can be governed by Intune (Microsoft Endpoint Manager) policies where organisations require UEM controls. Captured messages can be directed inailboxes or handled via Microsoft Purview for retention, Advanced eDiscovery, and Communication Compliance workflows. SL2 also advertises out‑of‑the‑box integrations with leading archiver (EIA) vendors for organisations that use third‑party archiving.​

The solution being built on Azure implies that customers can expect standard Azure region options and security tooling, but data residency must be validated during procurement—especially for public sector or sovereign use cases.

Moderation and AI features​

CellTrust offers content mod, and alerting—including AI‑based moderation features designed to hold or block messages that violate policy before delivery. While proactive moderation reduces downstream compliance risk, AI moderation introduces operational riskives/negatives that must be actively managed. Organisations should log moderation decisions and retain forensic artifacts to justify holds or blocks.

---

Strengths: where SL2 for Teams delivers real value​

• Operational consolidation: Bringing mobile messaging into Teams lets firms manage more of their communications footprint from a single pane of glass. This reduces tool sprawl and aligns mobile data with established Microsoft governance controls.
• Reduced frictio organisations: Enterprises that are heavily invested in Microsoft 365/E5 now have a marketplace‑discoverable option that fits their existing procurement and security patterns.
• Flexible capture for diverse policies: Support for BYOD, COPE/COBO, carrier and stacked capture lets IT architects design privfriendly deployments.
• Integration with enterprise archivers and Purview: Automatic archiving into EIA providers and routing into Microsoft Purview preserves existing eDiscovery and supervisory workflows.

These sattractive candidate to close the long‑standing gap between regulated recordkeeping expectations and the practical, mobile‑first ways many professionals now communicate.

---

nd practical cautions​

• Data residency and sovereignty: Marketplace availability does not guarantee a particular regional or government‑cloud deployment. Organisations with tight residenconfirm Azure region options (including any Azure Government availability) before procurement. Failure to validate region and sovereignty can create regulatory exposure.
• BYOD privacy concerns: App Capture on personal devices requires careful policy drafting and legal review. Even with containerisation, employee trust and local employment privacy laws can complicate BYOD capture.
• AI moderation errors: Moderation AI can generate false positives (legitimate messages blocked) and false negatives (risky messages that pass). Organisations must plan human review queues, escalation procedures a for auditability.
• Archiver fidelity and eDiscovery risk: Automatic archiving must be validated for metadata fidelity, accurate timestamps, threading and user attribution. Misconfigurations can break legal holds ery. Organisations should test archive ingestion thoroughly.
• Vendor dependency and exit planning: Relying on a third‑party capture vendor for critical audit trails increases supply‑chain risk. Contracts should include robust exit terms, data export gur data access.

---

Due‑diligence checklist for procurement and IT teams​

• Confirm licensing and procurement route: verify whether the AppSource/Teams Store listing supports a full contract via marketplace or acts only as a discovery/trial channel.
• Validate data residencptions: request written confirmation of Azure region(s) used and availability of Azure Government deployment if needed.
• Pilot capture models: run representative pilots for BYOD, COPE and Carrier Capture with legal, HR and compliadate privacy boundaries and technical behavior.
• Test archiver ingestion: confirm metadata fidelity, threading, and accurate timestamps in your EIA or Microsoft Purview searches.
• Tune moderation and incident workflows: run paralleration AI and establish human review queues with measurable false positive/negative metrics.
• Secure contractual protections: include audit rights, data export formntees, and SLAs for access to historical captures.

This checklist turns marketplace convenience into a disciplined, defensible production deployment.

---

Implementation: a recom​

• Discovery & procurement: Clarify licensing, data residency and contract terms with CellTrust and confirm marketplace trial scope. ion: Deploy SL2 into a non‑production Azure tenant and configure Entra ID, Intune policy stubs and archiver connectors. Validate telemetry flows.
• Controlled pilot (3representative user cohort (advisors, field agents, public‑facing staff) and test capture fidelity, contact sync, and moderation behavior under normrchiver and Purview validation: Execute eDiscovery searches, legal holds, and metadata audits against captured messages to confirm discoverability and retention behavior.
• Scale & govern: Expand to full populations with formal policy updates, training materials, and HR sign‑offs. Maioderation escalations and data exports.

---

Competitive and market positioning​

CellTrust occupies a focused niche: end‑to‑end mobile capture combined with Teams lace discoverability. Competitors range from legacy telco capture providers to archiving platforms that offer connectors into Purview. SL2’s advantages are its multiple capture models, Teams‑native UX, and exesence that eases discovery for Microsoft‑first buyers. Buyers should still compare total cost of ownership and integration risk against alternatives, particularly where on‑prem ouds, or deep custom archiving workflows are required.

---

Governance, compliance and legal considerations​

• Regulatory nuance: Regulations cited by CellTrust (SEC, FINOIA, Sunshine Laws, Public Records) each have distinct rules about permitted capture, consent and retention. A single SL2 configuration will not satisfy every geography or regulator; legal validation is essential.
• Auditability: Ensure moderation logs, holds and chain‑of‑custody artifacts are retained in a tamper‑evident manner. Contracts should cover forensic access during investigations.
• Employee notifications and policies: BYOD deployments typically require documented employee notices and consent where local laws mandate it; ensure HR and legal create clear, accessible guidance.

---

Practical scenarinancial advisers using WhatsApp to coordinate trades or client instructions can have those messages captured and routed into Microsoft Purview for retention and supervisor review—reducing regulatory risk while letting advisors use preferred channels.​

• Public sector officers who communicate with constituents via SMS can preserve those threads for FOIA or ts while keeping data within the organisation’s governance perimeter.
• Healthcare organisations handling protected health information (PHI) can log mobile interactions and feed them inws to satisfy HIPAA documentation requirements—provided appropriate data handling and residency controls are in place.

---

Critical assessment​

CellTrust’s marketplace move is strategic and practicalar barrier for Microsoft customers and plugs mobile channels into the governance stack organisations already use. The integration with Entra ID, Intune and Purview is sensible and aligns SL2 to enterprise operational patterns.
However, marketplace availability is not the same as turnkey compliancents will hinge on careful decisions about capture model, data residency, archiver compatibility, and moderation governance. The most important operational risks—privacy on BYOD, moderation errors, —are entirely tractable but require time, legal review and disciplined pilots to mitigate.
From a procurement perspective, the Teams Store listing simplifies evaluation but does not eliminate contract negotiation. Organisations should not assume marketplathe need for negotiation about data handling, SLAs, and exit rights.

---

Final recommendations for Windows and Microsoft administrators​

• Treat marketplace discovery as the start of procurement, not the end. Validate licensing details, region options and contract terms before large rollouts.
• Run a staged pilot that inclupliance to validate privacy, moderation and archiver ingestion.
• Document moderation governance: tune AI holds conservatively, maintain human review processes, and log decisions to support audits.
• Insist on contractual exit terms that guarantee timely, complete exports of historical captures in standard formats and include audit rights to the vendor’s capture and archiving processes.

---

Ceility in Microsoft AppSource and the Teams Store is a practical step toward closing a long‑standing compliance gap for Microsoft‑centric enterprises. The technical fit with Azure, Entra ID and Purview is strong, but the ultimate success of deployments willd pilots, careful privacy design, archiver validation and robust contractual protections. For organisations that prosecute effective pilots and governance, SL2 represents a credible path to make mobile messaging a first‑class, audirosoft compliance ecosystem.

---

Source: StreetInsider CellTrust SL2 Now Available in Microsoft AppSource and Teams Store