Click n’ Close will deploy Dara by Sagent across its core, consumer, and default servicing operations beginning in 2026, marking a major expansion of Sagent’s cloud-native servicing footprint into a servicer that specializes in complex loan programs and Native American housing loans.
Click n’ Close, a multi-state mortgage lender and servicer known for managing specialty loan programs including HUD Section 184 loans for Native American borrowers, has committed to integrate Dara by Sagent as the primary platform for its loan servicing core, consumer-facing channels, and default servicing workflows. The announcement positions Dara as the single platform that will power Click n’ Close’s servicing lifecycle — from payments and statements to default resolution and homeowner self-service — and follows an extended partnership pattern between the two firms that has been evolving over the last several years. ([streetinsider.com](StreetInsider.com - PRNewswire trail: the Malaysian Reserve link supplied with the original tip was inaccessible at the time it was checked and returned an access restriction; official statements and PR distribution (PR Newswire) and Sagent’s own releases provide the source material used for this article.
That said, the headline benefits (notably the cited operational cost reductions) are vendor-provided projections that require independent verification through pilot results and production KPIs. Servicers and investors should seek transparent, measurable outcomes from the Click n’ Close rollout and insist on demonstrable metrics before assuming full-scale savings. Regulatory proof points, investor acceptance, and demonstrable reduction in reconciliation or default timelines will be the clearest evidence of Dara’s market impact.
As servicers evaluate similar moves, the prudent path is clear: adopt modern platforms where they materially reduce risk and improve outcomes, but couple deployments with disciplined pilot testing, detailed cutover playbooks, and contractual protections that protect borrowers and investors during the migration window. If Click n’ Close’s phased deployment demonstrates the promised gains — shorter default cycles, fewer call-center escalations, and cleaner investor reporting — other mid-sized and specialty servicers will invariably take note.
In the months ahead, watch for pilot data, investor-readiness reports, and any auditor/regulator commentary tied to the Click n’ Close/Dara transition; those will determine whether this is another incremental technology refresh or a genuine inflection point for mortgage servicing modernization.
Source: The Malaysian Reserve https://themalaysianreserve.com/202...ower-core-consumer-and-default-servicing/amp/
Overview
Click n’ Close, a multi-state mortgage lender and servicer known for managing specialty loan programs including HUD Section 184 loans for Native American borrowers, has committed to integrate Dara by Sagent as the primary platform for its loan servicing core, consumer-facing channels, and default servicing workflows. The announcement positions Dara as the single platform that will power Click n’ Close’s servicing lifecycle — from payments and statements to default resolution and homeowner self-service — and follows an extended partnership pattern between the two firms that has been evolving over the last several years. ([streetinsider.com](StreetInsider.com - PRNewswire trail: the Malaysian Reserve link supplied with the original tip was inaccessible at the time it was checked and returned an access restriction; official statements and PR distribution (PR Newswire) and Sagent’s own releases provide the source material used for this article.Background: Who are the players and what is Dara?
Sagent: from LoanServ to Dara
Sagent is a fintech software company focused on modernizing mortgage servicing technology for banks, credit unions, and nonbank servicers. The company’s established product set includes LoanServ (system-of-record), TEMPO (default management), and CARE (consumer experience). Over the past several years Sagent has invested heavily in a new, cloud-native platform family called Dara, designed as an end-to-end servicing solution that brings real-time data, AI-driven automation, and configurable workflows into production-grade servicing operations.Dara: capabilities and ambitions
Dara is pitched as a modern replacement for legacy mainframe and monolithic servicing stacks. Key capabilities Sagent and independent industry coverage attribute to Dara include:- Real-time data processing so transactions (payments, reversals, escrow changes) update immediately rather than waiting for next-day batch cycles.
- AI-powered document automation and workflow orchestration to reduce manual processing burden and accelerate default resolution.
- Embedded compliance and auditability, enabling rule-driven policy enforcement and investor/servicer traceability.
- Modular suites covering core servicing, consumer UX, and default lifecycle management (Dara Core, Dara Consumer, Dara Default/Attorney Portal).
What Click n’ Close is taking on
The PR announcing Click n’ Close’s commitment indicates the integration will cover three pillars:- Core Servicing (Dara Core): the system of record responsibilities — payment processing, loan accounting, statement generation, escrow administration, and investor reporting.
- Consumer Servicing (Dara Consumer / CARE integration): borrower-facing portals and mobile/self-service tools that present balance, payment options, document upload, and messaging in real time.
- Default Servicing (Dara Default / TEMPO replacement or integration): loss mitigation, foreclosure workflow, attorney portal functions, and case management tied to real-time loan data.
Why this matters: strategic and industry context
Modernization at scale
Mortgage servicing has long been hamstrung by legacy systems that rely on nightly batch processing and siloed workflows. A cloud-native system with real-time data promises to change operational cadence: transactions, borrower status changes, and reporting can be reflected instantly, enabling faster decisioning, fewer reconciliation gaps, and better borrower experiences. Sagent’s marketing and executive commentary frame Dara as precisely that modernization vector.Consolidation of servicing workflows
By bringing core, consumer, and default workflows onto a single platform, servicers reduce integration overhead, reduce the number of reconciliation points, and centralize compliance controls. For Click n’ Close — which manages specialized loan types and complex borrower journeys — consolidation is attractive because it allows the firm to adapt policy and user journeys without maintaining brittle point-to-point integrations.Operational efficiency and cost claims
Sagent has publicly discussed large operational cost reductions tied to Dara and related automation — industry reporting cites estimates up to a 40% reduction in some expense categories, especially call center and loss mitigation processing, when automation and self-service mature. Readers should treat those figures as projected savings rather than guaranteed results: vendor and analyst projections often assume a best-case mix of automation adoption, policy change, and process re-engineering. Independent verification via pilot reports and client outcomes remains the gold standard.Technical realities and what will actually change
Real-time ledger and transaction visibility
If implemented as described, Dara Core will enable immediate posting and visibility for payments, which can materially reduce reconciliation windows, prevent duplicate actions, and improve customer-facing accuracy (e.g., payments applied same day). This is a non-trivial change for servicers that have historically reconciled payments overnight. Verification of real-time posting behavior should come from transactional logs, integration contracts with payment networks, and pilot metrics once Click n’ Close begins live runs.AI in document processing and default workflows
Sagent reports that its AI document processing engine has already handled substantial volumes in early deployments and that Dara’s attorney portal and default tools are in production for certain features. AI can accelerate document classification, triage attorney assignments, and surface compliance flags, but it must be paired with robust human review gates to prevent misclassification in legal processes. Expect phased scope expansion: start with low-risk document types and scale to higher-impact documents as accuracy and audit trails mature.Integration points that matter
Critical integrations for a successful deployment include:- Investor reporting pathways (GSEs, private investors) with required file formats and timing.
- Payment rails and ACH/lockbox providers — ensuring same-day visibility requires tight API and settlement workflows.
- Credit bureau feeds and dispute resolution processes for accurate and timely reporting.
- Attorney and loss-mitigation management systems with secure document exchange and chain-of-custody logging.
Strengths: what Dara and this deal bring to the table
- Unified platform reduces friction: Fewer translation layers between systems means fewer reconciliation headaches and a more consistent source of truth.
- Consumer-first capabilities: Real-time consumer portals and self-service can reduce call volume and increase borrower satisfaction when implemented correctly.
- Default-servicing automation: Attorney portals, rule-based triage, and AI doc processing can shorten resolution timelines — an important advantage when managing complex foreclosure and loss mitigation cases.
- Configurability and open APIs: Sagent emphasizes open API design, which helps servicers tailor workflows and integrate third-party vendors without monolithic customization. This favors agility and future extensibility.
Risks and caveats: what can go wrong
- Migration complexity and data fidelity
Moving loan-servicing data — payment histories, escrow ledgers, batched adjustments, investor accounting, and borrower correspondence — is a high-risk activity. Any mismatch in posting conventions or rounded legacy rules can create downstream investor reconciliation errors or borrower-facing inaccuracies. Servicers must plan for extended parallel runs and tightly scripted cutover playbooks. - Regulatory and investor compliance
Servicing is heavily regulated and highly audited by investors. New systems must replicate historic audit trails, support historical reporting queries, and conform to investor file specs. Embedded compliance engines help, but they do not replace thorough validation against investor and regulator requirements. - Operational disruption during cutover
Even with meticulous planning, production cutovers can disrupt payments posting, billing runs, and foreclosure timelines. Servicers must budget for increased staffing and customer-contact readiness during each major go-live phase. - Vendor lock-in and strategic dependence
A single-platform approach centralizes risk. While unification reduces integration complexity, it also concentrates dependency on the vendor’s roadmap and stability. Contractual protections, clear SLAs, and exit/rollback plans are essential negotiation items. - AI accuracy and legal sensitivity
Using AI in legal workflows (foreclosure documents, legal notices, attorney actions) requires exceptionally high accuracy and rigorous validation. Misclassification or misapplied remediation based on automated inference can create legal and reputational exposure. Human-in-the-loop control and traceable audit logs are mandatory.
Practical checklist for servicers contemplating Dara or similar cloud-native platforms
- Map all inbound and outbound interfaces (investor feeds, payment processors, bureaus, vendors) and validate API contracts.
- Inventory data conversion rules and build a reconciliation matrix that will be exercised in parallel runs.
- Run controlled pilots on a sample portfolio to validate posting logic, escrow calculation, and investor accounting.
- Confirm auditability and retention — are every action and decision traceable with immutable logs?
- Define a staged cutover plan with rollback gates, weekend windows, and extended helpdesk capacity.
- Contractually secure SLAs, uptime guarantees, and defined remediation commitments for production-impacting failures.
- Build human-review checkpoints into AI-driven processes for the first 6–12 months of production.
- Align reporting cadence and formats with all investor partners prior to migrating live production loans.
What to watch for after the Click n’ Close rollout begins
- Pilot metrics: Look for published or shared KPIs such as payment posting latency, call-center volume changes, default-processing cycle time, and reconciliation error rates. Those metrics will demonstrate whether projected cost reductions are realized.
- Investor feedback: GSEs and private investors will scrutinize the accuracy of reporting and the platform’s handling of investor-required workflows. Any early investor exceptions will be instructive.
- Regulatory audits: Regulator or examiner findings, if any, will highlight gaps in compliance or documentation that need correction.
- Consumer experience signals: Net Promoter Score (NPS), digital-adoption rates, and first-call resolution will measure the consumer-facing success of the deployment.
Broader market implications
Sagent’s push with Dara and marquee clients like Click n’ Close suggest an accelerating market shift: servicers that embrace cloud-native platforms with real-time capabilities and embedded automation may gain a competitive advantage in both operational cost and borrower experience. This creates two observable effects:- Pressure on legacy vendors and in-house platforms to modernize or provide migration paths, accelerating third-party platform competition and potential consolidation.
- Potential for servicing performance differentiation: servicers that successfully reduce operational friction and bring transparent, real-time borrower experiences to market will likely see better borrower retention and fewer escalations — valuable in a market where servicing profitability and MSR valuations are tightly connected to operational efficiency.
Final assessment: cautious optimism with rigorous validation
Click n’ Close’s deployment of Dara by Sagent is a credible and important step in the continued modernization of mortgage servicing. The integration of core, consumer, and default functions onto a cloud-native platform promises real operational and customer-experience benefits: real-time transactions, AI-assist workflows, and centralized compliance controls are all genuine improvements over many legacy configurations.That said, the headline benefits (notably the cited operational cost reductions) are vendor-provided projections that require independent verification through pilot results and production KPIs. Servicers and investors should seek transparent, measurable outcomes from the Click n’ Close rollout and insist on demonstrable metrics before assuming full-scale savings. Regulatory proof points, investor acceptance, and demonstrable reduction in reconciliation or default timelines will be the clearest evidence of Dara’s market impact.
As servicers evaluate similar moves, the prudent path is clear: adopt modern platforms where they materially reduce risk and improve outcomes, but couple deployments with disciplined pilot testing, detailed cutover playbooks, and contractual protections that protect borrowers and investors during the migration window. If Click n’ Close’s phased deployment demonstrates the promised gains — shorter default cycles, fewer call-center escalations, and cleaner investor reporting — other mid-sized and specialty servicers will invariably take note.
In the months ahead, watch for pilot data, investor-readiness reports, and any auditor/regulator commentary tied to the Click n’ Close/Dara transition; those will determine whether this is another incremental technology refresh or a genuine inflection point for mortgage servicing modernization.
Source: The Malaysian Reserve https://themalaysianreserve.com/202...ower-core-consumer-and-default-servicing/amp/
