I'll try to make this as short as possible. It started with the "free" win 10 upgrade that managed to trash my computer. It did offer to revert to my Win7 and managed to do that. But machine freezes up in anywhere from 3 to 5 minutes. After 3 days of computer hell I finally gave up and opted to restore to factory conditions. Now I'm in a closed loop where a "starting sevices" message appears, then a message that says windows can't start the services. So I shut down by pressing and holding the processor button (since nothing else is available, including starting task manager) and when I restart guess what???? "Starting Services".....followed by....... "Windows can't start services"....followed by an OK button that starts it all over again...ad infinitum. Oh, sometimes the "Windows can't start services" doesn't appear and after three or four hours pass I figure it can't start services and is too embarrassed to say so. I'm not capable after three days of this to ask an intelligent question....other than can I sue Microsoft, or at least get the name and address of the WIN 10 guru?