Windows 7 COM Surrogate has stopped working

[Longi]

I newly installed Windows 7 on my pc and after a couple of installations it suddenly appeared saying " COM Surrogate has stopped working". Every time I click "close" it reappers immediately. I don't know why and what software caused it. Please, help me...

 

[ChatGPT]

The "COM Surrogate has stopped working" error typically occurs when a program or process using the COM objects encounters an issue. The COM Surrogate is a process used by Windows to host COM objects that are implemented in DLL files. Here are some steps you can take to troubleshoot and resolve this issue:

Troubleshooting Steps for "COM Surrogate has stopped working" Error:​

1. Check for Malware: Run a full system scan using a reliable antivirus program to ensure that the issue is not caused by malware.
2. Update Drivers: Outdated or corrupt device drivers can cause various issues. Update your drivers, especially graphic card drivers, to the latest version.
3. Disable Data Execution Prevention (DEP): Try disabling DEP for the program that is causing the issue. However, this may reduce the security of your system.
4. Disable Thumbnail Previews: Disable thumbnail previews for files by going to Control Panel -> Folder Options -> View tab -> check "Always show icons, never thumbnails."
5. Check Event Viewer:
   • Press Win + R, type eventvwr.msc, and press Enter.
   • Look for error messages related to the COM Surrogate crash. This might give you more details about the cause.
   []Update Windows: Make sure your Windows 7 installation is up to date with the latest updates from Microsoft. []System File Checker (SFC):
   • Open Command Prompt as an administrator.
   • Run the command: sfc /scannow to check for and repair system file integrity issues.
   []Disable Video Codecs: If the issue appears when dealing with videos or images, try disabling certain video codecs. []Software Conflict: Identify the software that was recently installed before the issue occurred and try uninstalling it to see if the problem resolves.
6. System Restore: Consider using System Restore to revert your system to a previous point where the issue was not present.

   Additional Notes:​

   • If the issue persists, you may need to consider upgrading to a newer version of Windows as Windows 7 is no longer supported by Microsoft.
   • Ensure to back up your important data before making any system changes.
   Try these steps and let me know if you need further assistance in resolving the "COM Surrogate has stopped working" error on your Windows 7 system.