Computer Freezes and Shuts Down

Discussion in 'Windows 7 Help and Support' started by Derek, Dec 5, 2009.

  1. Derek

    Derek New Member

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    Hi all, I recently upgraded my Inspiron 1545 to windows 7 which worked fine for approx. two weeks. What happened is blue/white lines appeared across the screen and the computer froze so I restarted it. When I restarted it I found that windows would not load so reseated the memory and hard drive as it suggested. This did not solve the problem. I now get to the the password protected login page before the lines reappear. This takes me to a blue error screen with code, 0x000000024 (0x00000000001904FB, 0xFFFFF8800420B628, 0xFFFFF8800420AE80, 0xFFFFF8000C1ED90D). Any one have any ideas what what could be the problem?
     
  2. Derek

    Derek New Member

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    Correction: Error code is now STOP:0x00000003B (0x00000000C0000005, 0xFFFFF80002E8C244, 0xFFFFF8800472D190, 0x0000000000000000)
     
  3. sjv1988

    sjv1988 New Member

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    Check the drivers installed are compatible with Windows 7; just because they run doesn't make them fully compatible. Otherwise, check to see whether you've made any changes recently to other hardware or software, that could be clashing with the display, and (if you have no other joy) try installing a previous OS to make sure it's not system-related.
     
  4. Derek

    Derek New Member

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    I purchased and recieved the laptop direct from Dell in August. It came with Vista and was elgible for a free upgrade to Windows 7. I did the upgrade option from the disk around two weeks ago and now I can't even get far enough in the boot to run any diagnostics or to do a clean reinstall of Windows 7.
     
  5. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    You can't get to the F8 boot to safe mode option?

    Can you boot to the Win 7 install DVD and select repair?

    If you can do either, try setting the system to basic video during start. Maybe you can get into a normal system so you can change the video driver.
     
  6. Derek

    Derek New Member

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    I managed to run diagnostics and got an error code saying that my hard drive was failing and needs to be replaced. So I guess this one is solved.
     

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