Windows 7 Could use some help with these issues and a trojan....

I use Windows 7 Home Premium, 32-bit OS on a Lenovo G530 (so I'm having enough issues with my screen brightness, too).

About a week ago my computer's anti-virus security program, Avast, started detecting possible infections but when I went to take care of them, the program wouldn't do anything to them. So I downloaded the Norton Security Suite through Comcast. It fixed many of the problems but now I face several newer, and worse ones. Please keep in mind that I am not a computer wiz and I have not a dime to pay for 'professional help'. (If I did, I wouldn't be here asking, now would I?) Please forgive me if I haven't provided enough information, or if I'm even posting this in the right place.

1.) I attempted a system restore but I received a message saying, along these lines:

"An unspecified error occured during system restore.
[...] Failed to extract:
Error code: 0x8007001f"

2.) Upon starting my computer, I receive this message:

"The specified module could not be found.

3.) My Norton detected the following Trojan and says I must manually remove it. I can't touch this file or do anything to it, even after changing permissions:


And to top it off, I cannot connect to the internet. Neither wirelessly nor through an ethernet. Like I said--I'm no computer wizard, I don't know much fancy computer-talk, and I'm poor. So any help I could be granted in plain, simple English would be amazing.... :(

Thank you very much...!

First I would get rid of both Avast and Norton as soon as possible. Uninstall both of them.

Download Microsoft Security Essentials and run it, it's free and does a very good job of eliminating trojans, malware, viruses, etc.

Also send a PM to TorrentG, he's pretty good at this stuff and can steer you in a better direction if I'm a little off-base.

There is also a Norton uninstaller program

Here's a link to a good article and such on how to do it.

Uninstall Norton Antivirus 2010 - How To Uninstall Norton Antivirus 2010


Definitely yes to the above in Nibiru's post and everything in it about Avast, Norton and MSE.

Install Malwarebytes. Run it. Update its definitions. Then do a scan in safe mode with it. Let it remove everything it finds. If you need further help, no problem. Please tell us.

This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.