Crash Dump

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by knbailey12, Jan 7, 2015.

  1. knbailey12

    knbailey12 New Member

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    Hello Everyone,
    My system has been crashing periodically with the crash dump blue screen. I have up loaded my crash dump file from window\minidump.

    I don't know the cause and wanted to get thoughts on this problem.
    Thanks,
    Kevin
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88005023eb0, fffff88006141548, fffff88006140da0}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::IsPagingOperationPending+4c )
    
    Followup: MachineOwner
    
    Hi,
    this can bugcheck can be caused by a number of issues ranging from an out of date Bios, HDD full or little space, hardware issue(usually gpu or RAM) and/or drivers. The probable cause you can see relates to the graphics and it could be that the GPU driver needs updating. Looking through the dump file I noticed that both drivers and Bios are well out of date and you might simply need to update either one of these.

    BiosVersion = P1.20
    BiosReleaseDate = 04/18/2012

    Current Bios version has reached version 2.00 and a number of updates relate to graphics and improved compatibility. Although every care is taken to ensure this is your actual support page you must still double check to ensure your downloading the correct file for your motherboard.
    http://www.asrock.com/mb/Intel/Fatal1ty Z77 Professional-M/?cat=Download&os=BIOS

    Test your Vram using this app:
    http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en

    asahci64.sys Wed Sep 21 10:42:57 2011: Asmedia 106x SATA Host Controller Driver please update:
    http://www.station-drivers.com/index.php/outils/Drivers/Asmedia/Chipsets/ASM-106x-Sata-6G-Controller/Drivers/Asmedia-ASM-106x-Sata-6G-controller-Drivers-Version-2.0.9.0001-2.0.3.0002/

    asmthub3.sys Fri Mar 04 07:55:10 2011: Asmedia ASM1042 USB3 drivers please update:
    http://www.station-drivers.com/index.php/downloads/Drivers/Asmedia/Chipsets/ASM-1041-1042-107x-USB3-Controllers/Drivers/Asmedia-ASM-104x-107x-Drivers-Version-1.16.16.0/

    AsrAppCharger.sys Tue May 10 09:28:46 2011: ASRock App Charger, can be a likely BSOD cause remove to test.

    k57nd60a.sys Tue May 10 05:42:30 2011: Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver please update:
    http://www.broadcom.com/support/ethernet_nic/netlink_k57.php

    Please run the Intel update utility:
    http://www.intel.com/p/en_US/support/detect

    nvlddmkm.sys Sat Feb 08 15:48:31 2014: Nvidia GPU driver please update to latest whql driver:
    http://www.nvidia.com/Download/index.aspx?lang=en-us

    RTKVHD64.sys Tue Jan 31 10:55:06 2012: Realtek High Definition Audio Function Driver please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    Your Anti-Virus app is also well known for causing issues. If the bsod continues remove Norton to test using their removal tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Use MSE as a replacement as it's very stable (you can always re-install Norton later):
    http://windows.microsoft.com/en-GB/windows/security-essentials-download

    If after making the above changes you still get the bsod then you need to test your RAM.
    Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
    http://www.memtest.org/

    To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
    Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
    Run the test for at least 12hrs if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.

    Post any new dump files.
     
  3. knbailey12

    knbailey12 New Member

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    Thank you for your help, I have updated the Bios and Video drive and that seems to have helped. I appreciate the info and help with this problem.
     
    kemical likes this.

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