Crash restart under heavy cpu load during gaming sometimes

Dorian1988

Honorable Member
Hi

I have been having problems when playing certain games where my pc freezes and restarts. It only happens with some CPU intensive games like Dying Light and now it is happening with Warframe. Power turns off and back on also during the restart. The funny thing is if I start up the same game again after the restart I have no problems for the rest of the day playing until I turn off my pc and resume the next day or so. Also when this happens a windows crash dump file is created even though it doesn't do the BSOD. I also get a WHEA logger fatal error in the event viewer. This is what the error is:

A fatal hardware error has occurred
Reported by component : Processor Core
Error source: Machine Check Exception
Error type: Bus/Interconnect Error
Processor APIC ID: 10

The APIC ID is random whenever the issue occurs. My PC specs are as follow:

Windows 10 Home X64 with build 19403 and latest updates
ASUS ROG STRIX B550-F WIFI GAMING updated to recent BIOS v2423
AMD Ryzen 9 5900X 3701MHz with Corsair H100i v2 Liguid Cooler
NVIDIA GEFORCE 1660Ti Video Card with latest driver from NVIDIA GEFORCE EXP APP
Hyper X Fury DDR4 3600MHz 8x4 (32GB currently installed with DOCP enabled)

I have attached some of the dump files so you can have a look and help me out. I have already started doing some troubleshooting and am going to do some other things to try and isolate and determine the problem.
 

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  • Dorian1988 Crash Dumps.zip
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kemical

Windows Forum Admin
Staff member
Premium Supporter
Hi,

almost anything can cause a bugcheck 124 but after viewing your dump files I noticed Norton AV?

I'd try removing that as a test as previous experience tells me it's a possible cause.
 

Dorian1988

Honorable Member
ok. I will try that next troubleshooting step. So far I I have ruled out overheating cause I have been monitoring the temp of CPU and pump and the fans. I have now disabled DOCP overclocking profile in BIOS to see if the crash restart still happens. If it still happens I will try removing Norton or disabling it next.
 
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