Crash restart under heavy cpu load during gaming sometimes

Dorian1988

Extraordinary Member
Hi

I have been having problems when playing certain games where my pc freezes and restarts. It only happens with some CPU intensive games like Dying Light and now it is happening with Warframe. Power turns off and back on also during the restart. The funny thing is if I start up the same game again after the restart I have no problems for the rest of the day playing until I turn off my pc and resume the next day or so. Also when this happens a windows crash dump file is created even though it doesn't do the BSOD. I also get a WHEA logger fatal error in the event viewer. This is what the error is:

A fatal hardware error has occurred
Reported by component : Processor Core
Error source: Machine Check Exception
Error type: Bus/Interconnect Error
Processor APIC ID: 10

The APIC ID is random whenever the issue occurs. My PC specs are as follow:

Windows 10 Home X64 with build 19403 and latest updates
ASUS ROG STRIX B550-F WIFI GAMING updated to recent BIOS v2423
AMD Ryzen 9 5900X 3701MHz with Corsair H100i v2 Liguid Cooler
NVIDIA GEFORCE 1660Ti Video Card with latest driver from NVIDIA GEFORCE EXP APP
Hyper X Fury DDR4 3600MHz 8x4 (32GB currently installed with DOCP enabled)

I have attached some of the dump files so you can have a look and help me out. I have already started doing some troubleshooting and am going to do some other things to try and isolate and determine the problem.
 

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  • Dorian1988 Crash Dumps.zip
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kemical

Windows Forum Admin
Staff member
Premium Supporter
Hi,

almost anything can cause a bugcheck 124 but after viewing your dump files I noticed Norton AV?

I'd try removing that as a test as previous experience tells me it's a possible cause.
 

Dorian1988

Extraordinary Member
ok. I will try that next troubleshooting step. So far I I have ruled out overheating cause I have been monitoring the temp of CPU and pump and the fans. I have now disabled DOCP overclocking profile in BIOS to see if the crash restart still happens. If it still happens I will try removing Norton or disabling it next.
 

Dorian1988

Extraordinary Member
Looks like it was the DOCP overclocking profile causing the issue. It looks like certain games don't like it for some reason. I have been playing and testing the game for over a week now with DOCP turned off in BIOS and no crash restarts have been happening since. I even left the game running for a few hours while not playing it and still no crash restarts.

However I am trying to find a way I can overclock the RAM to get it to work stable with all my games. Can you give me any advice?
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
I've had similar issues with previous boards I've had and one possible route round it is manually inputting the overclock yourself. Usually the timings are readily available with a quick google.
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Further to the above, one app which you may find useful is the 'DRam Calculator':

DRAM Calculator for Ryzen (v1.7.3) Download

DRAM Calculator for Ryzen helps with overclocking your memory on the AMD Ryzen platform.

It suggests stable memory timing sets optimized for your memory kit, for example B-die.

Using Ryzen DRAM calculator you can achieve higher memory overclocks with better stability.

Ryzen DRAM calculator is designed to work with all AMD Ryzen Zen architecture first and second generation processors.
 

Dorian1988

Extraordinary Member
ok I will look into overclocking the RAM when I get a chance. My pc crashed restarted itself again not long ago with same WHEA error in event viewer but this time no crash dump file was created. So looks like disabling DOCP didn't completely fix the problem but I will keep it off for now. I am going to try disabling norton when playing.
 

Dorian1988

Extraordinary Member
It happened again only this time I was there when it happened and I noticed the power stayed on. So I am going to rule out it being a hardware issue. It also happened to a different game. Halo Infinite multiplayer beta with the same error in event viewer and this time a crash dump was created. It is looking like a software or windows issue.
 
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