Crashes during bootup, or just after

#1
My computer is crashing when I try to boot it up, or it will let me log on to Windows for a few minuttes before crashing and giving me the BSoD, then resetting. I had this problem a few months ago and it went away on its own, but now it's started again.

Below I have posted the error message Windows has given me:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033


Additional information about the problem:

BCCode: 1e

BCP1: FFFFFFFFC0000005

BCP2: FFFFFA8007858BB0

BCP3: 0000000000000000

BCP4: 000000007EFA8000

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1


Files that help describe the problem:

C:\Windows\Minidump\100512-18096-01.dmp

C:\Users\John Owen\AppData\Local\Temp\WER-40326-0.sysdata.xml


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#2
Crashes during bootup, or won't let me in to Windows

Ignore this thread, I will create a new one with more information in it.
 


Attachments

Last edited:
#3
Cannot complete boot up

My computer either crashes during bootup and resets itself, or it lets me into Windows for a minute or two before giving me a BSoD and resetting. I am including all the information I can get that you've requested. Please let me know what else you might need. View attachment 21333 View attachment John Skinner.zip View attachment John Skinner CPUID screen shots.zip
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
Re: Cannot complete boot up

I've asked that all 3 of your topics be merged.
Once that's done, post again (to kick out a notification to me) and I'll have a look at it.
 


usasma

Fantastic Member
Microsoft Community Contributor
#5
Re: Cannot complete boot up

SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
Also, please remove the Cyberlink software as it's drivers date from 2008

Analysis:
The following is for information purposes only.
Code:
[font=lucida console]**************************Fri Oct  5 22:46:19.874 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100512-22557-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
System Uptime:[B]0 days 0:01:42.716[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80002c61117, 0, 7efa0000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]ccsvchst.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             04/21/2010
  Manufacturer                  Gateway
  Product Name                  DX4320
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  5 22:43:52.467 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100512-48469-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
System Uptime:[B]0 days 0:01:15.934[/B]
BugCheck Code: [B]BugCheck A, {fffffa80400c001c, 2, 0, fffff80002cbd136}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KeSetEvent+226 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!KeSetEvent+226[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             04/21/2010
  Manufacturer                  Gateway
  Product Name                  DX4320
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 24 00:25:26.771 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092312-34850-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
System Uptime:[B]0 days 0:05:01.238[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80002f79fea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]msnmsgr.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             04/21/2010
  Manufacturer                  Gateway
  Product Name                  DX4320
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 21 00:31:06.758 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092012-35193-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
System Uptime:[B]0 days 8:00:14.436[/B]
BugCheck Code: [B]BugCheck 50, {fffff8a00dd0e000, 0, fffff80002d0b69e, 0}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!wcsstr+56 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_nt!wcsstr+56[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             04/21/2010
  Manufacturer                  Gateway
  Product Name                  DX4320
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 17 21:08:13.549 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091712-32760-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
System Uptime:[B]0 days 1:07:38.016[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80002f73fea, 1, 18}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]rundll32.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             04/21/2010
  Manufacturer                  Gateway
  Product Name                  DX4320
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 14 18:20:20.942 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091412-28891-01.dmp]
Windows 7 Kernel Version [B]7600 [/B]MP (4 procs) Free x64
Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
System Uptime:[B]0 days 9:15:28.784[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80002c67117, 0, 7fffffa0000}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]rundll32.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             04/21/2010
  Manufacturer                  Gateway
  Product Name                  DX4320
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  5 22:46:19.874 2012 (UTC - 4:00)**************************
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Oct  5 22:46:19.874 2012 (UTC - 4:00)**************************
AtiPcie.sys                 Mon Aug 24 04:25:26 2009 (4A924E76)
ahcix64s.sys                Thu Dec  3 20:53:02 2009 (4B186B7E)
rtl819xp.sys                Thu Jan 14 10:02:05 2010 (4B4F31ED)
AtiHdmi.sys                 Thu Jan 28 20:03:36 2010 (4B6233E8)
RTKVHD64.sys                Tue Feb  9 10:28:17 2010 (4B717F11)
atikmpag.sys                Wed Feb 10 21:11:13 2010 (4B736741)
atipmdag.sys                Wed Feb 10 21:54:19 2010 (4B73715B)
Rt64win7.sys                Thu Mar  4 08:42:52 2010 (4B8FB8DC)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AVer7231_x64.sys            Thu Jun 10 21:14:39 2010 (4C118DFF)
Ironx64.SYS                 Fri Nov 12 18:06:50 2010 (4CDDC88A)
SYMDS64.SYS                 Tue Dec  7 19:16:58 2010 (4CFECE7A)
SYMEFA64.SYS                Sun Mar 13 23:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS           Thu Mar 24 19:02:36 2011 (4D8BCD8C)
SRTSPX64.SYS                Tue Mar 29 22:46:18 2011 (4D92997A)
SYMNETS.SYS                 Tue Apr 19 18:33:31 2011 (4DAE0DBB)
GEARAspiWDM.sys             Mon May 16 16:56:05 2011 (4DD18F65)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
IDSvia64.sys                Tue Nov 22 15:23:23 2011 (4ECC04BB)
eeCtrl64.sys                Fri Jan 20 18:39:48 2012 (4F19FB44)
EraserUtilRebootDrv.sys     Fri Jan 20 18:39:49 2012 (4F19FB45)
BHDrvx64.sys                Fri Feb 10 22:28:02 2012 (4F35E042)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 24 00:25:26.771 2012 (UTC - 4:00)**************************
[COLOR=RED][B]000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)[/B][/COLOR]
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 21 00:31:06.758 2012 (UTC - 4:00)**************************
hiber_ahcix64s.sys          Thu Dec  3 20:53:02 2009 (4B186B7E)
[/font]
http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys
http://www.carrona.org/drivers/driver.php?id=rtl819xp.sys
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atipmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AVer7231_x64.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
hiber_ahcix64s.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


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