Cyberlink PowerDVD 11 Ultra question?

Discussion in 'Windows 7 Software' started by Dawen Maurer, Nov 26, 2011.

  1. Dawen Maurer

    Dawen Maurer Well-Known Member

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    I had this trial version before and it expired then I uninstalled it. Then, I installed the new full version and the problem now is after completed the installation, when I try to open Cyberlink PowerDVD 11 Ultra by double clicking on the icon, it gave me no response. I can't even open this software, what is wrong with this? Is there anyone know what is the problem, your thought will be deeply appreciated.

    P/S: I've tried to re-install few times and the result still the same... Pls help me! Thanks!
     
    #1 Dawen Maurer, Nov 26, 2011
    Last edited: Nov 26, 2011
  2. Trouble

    Trouble Noob Whisperer

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    There is likely some remnant of the trial version stuck in the registry.
    I would suggest starting a trouble ticket with Cyberlink and see if their Support people can suggest a solution to your issue.
    If it was mine, I would perform an uninstall probably with the free version of Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems, then I would likely reboot and run Ccleaner CCleaner - Optimization and Cleaning - Free Download and reboot again and then I would probably do a registry search for the keyword Cyberlink and see what I could find and delete any reference to it.
    And then since it seems that a few top tier antivirus products can cause problems with both the install and the uninstall, I would likely shut those down before attempting a new install of the product.
    But that's just me. Cyberlink can probably help you out.
    Regards
    Randy
     
  3. Dawen Maurer

    Dawen Maurer Well-Known Member

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    Thanks Randy. I have tried those which you suggested. But, it still the same. I still can't open it. :(
     
  4. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    I suppose I should ask, have you tried opening it by using the actual .exe file? I would think the prior icon/shortcut has been replaced, but a simple thing to check.

    I did not find any special uninstallers on the Cyberlink site, but it does say to uninstall it using the control panel.

    I can't remember, but is there any special setup panel you can open on the Start Menu?
     
  5. jrshakerley

    jrshakerley Active Member

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    I had the same problem until I enabled my 3D accelerator (I'm using VMWare on a MBP to simulate Windows 7). Now, however, when the software loads I just get a blank/black screen and none of the software buttons/tools respond even though Task Manager is telling me otherwise. Can anyone help?
     
  6. Jeejopaul

    Jeejopaul New Member

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    Your display adapter driver may be not installed correctly. please check it.
     

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