Daily Restart with Crash Dump (New Laptop)

Discussion in 'Windows 7 Help and Support' started by abodi22, Sep 4, 2010.

  1. abodi22

    abodi22 New Member

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    Hello everone,

    I have recently bought a new VAIO laptop and experienced daily restart twice or more. I have updated all drivers and run windows update with no benefit. Attached is the crash dump files who may help me. The model of this laptop is VPCEA16FA

    Thanks
     

    Attached Files:

    #1 abodi22, Sep 4, 2010
    Last edited: Sep 4, 2010
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi, checking through your dumps, it seems that Kaspersky is your problem. Either update or re-install.
     
  3. abodi22

    abodi22 New Member

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    Thanks kemical for your reply. I have upgraded the kaspersky from 2010 to 2011 & still have the same problem. I have kaspersky with other laptops & Desktop with no problem. It seems that there is a confilict between one of the preinstalled software with the kaspersky. I have 200 MB crash dump in the kaspersky folder, I am not sure if kaspersky company can help me. I might use other anti virus programs.

    regards
     
  4. TorrentG

    TorrentG Banned

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    Nah, no conflict. it is simply failing on you:

    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffffa80034d7420, fffffa80034d7420, fffffa80034d6420}
    
    Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
    
    Followup: Pool_corruption
    ---------
    Uninstall in safe mode using the tool here:

    AV Uninstallers - Windows 7 Forums

    Reboot and install MSE.

    ---------

    You'll also want to uninstall or update the Sony Firmware Extension Parser driver:

    SFEP SFEP.sys Fri Aug 03 01:35:53 2007
     
  5. abodi22

    abodi22 New Member

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    I have formated and reinstalled the laptop to its original factory software with Mcafee and "NO Kaspersky", I still have the same problem. Attached is the latest crash dump if someone can check it please.
     

    Attached Files:

  6. TorrentG

    TorrentG Banned

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    Wow, there really was no need to do that. I already told you of the issues:

    SFEP SFEP.sys Fri Aug 03 01:35:53 2007

    Now too -

    Uninstall the ArcSoft software because it is too old:

    ArcSoftKsUFilter ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009
     

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