Daily Restart with Crash Dump (New Laptop)

#1
Hello everone,

I have recently bought a new VAIO laptop and experienced daily restart twice or more. I have updated all drivers and run windows update with no benefit. Attached is the crash dump files who may help me. The model of this laptop is VPCEA16FA

Thanks
 


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Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi, checking through your dumps, it seems that Kaspersky is your problem. Either update or re-install.
 


#3
Thanks kemical for your reply. I have upgraded the kaspersky from 2010 to 2011 & still have the same problem. I have kaspersky with other laptops & Desktop with no problem. It seems that there is a confilict between one of the preinstalled software with the kaspersky. I have 200 MB crash dump in the kaspersky folder, I am not sure if kaspersky company can help me. I might use other anti virus programs.

regards
 


#4
Nah, no conflict. it is simply failing on you:

Code:
Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffffa80034d7420, fffffa80034d7420, fffffa80034d6420}

Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )

Followup: Pool_corruption
---------
Uninstall in safe mode using the tool here:

AV Uninstallers - Windows 7 Forums

Reboot and install MSE.

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You'll also want to uninstall or update the Sony Firmware Extension Parser driver:

SFEP SFEP.sys Fri Aug 03 01:35:53 2007
 


#5
I have formated and reinstalled the laptop to its original factory software with Mcafee and "NO Kaspersky", I still have the same problem. Attached is the latest crash dump if someone can check it please.
 


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#6
Wow, there really was no need to do that. I already told you of the issues:

SFEP SFEP.sys Fri Aug 03 01:35:53 2007

Now too -

Uninstall the ArcSoft software because it is too old:

ArcSoftKsUFilter ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009
 


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