Default gateway Problem

Discussion in 'Windows 7 Help and Support' started by Stephani, May 19, 2011.

  1. Stephani

    Stephani New Member

    Joined:
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    Really sorry if this is in the wrong place, but Im really frustrated at this point.

    I've been having a big problem with getting an error message that says "default gateway is not available", and getting disconnected from my internet every few minutes.
    I've really tried to do everything I can to fix this problem, I've looked all over the internet and tried every solution I've found, but nothing has worked...
    I'll post the information I have right now, but tell me if I need anything else please.

    I did the ipconfig/all before and after the error happens, and this is what I get.

    BEFORE:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.
    Windows IP Configuration

    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : 88-25-2C-D2-69-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5c76:862a:68ad:b4e2(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, May 10, 2011 6:53:50 PM
    Lease Expires . . . . . . . . . . : Wednesday, May 11, 2011 6:53:49 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 327689516
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-C3-32-23-1C-75-08-7D-E5-74

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 1C-75-08-7D-E5-74
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{451384A8-37A9-46C1-835B-FBAC533274D1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BFF0D340-FE75-4525-ADD9-DBB17AC7F6DC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1026:7f6:9c47:ca4a(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::1026:7f6:9c47:ca4a(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    AFTER:
    Windows IP Configuration

    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : 88-25-2C-D2-69-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5c76:862a:68ad:b4e2(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, May 10, 2011 6:53:50 PM
    Lease Expires . . . . . . . . . . : Wednesday, May 11, 2011 6:53:49 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 327689516
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-C3-32-23-1C-75-08-7D-E5-74

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 1C-75-08-7D-E5-74
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{451384A8-37A9-46C1-835B-FBAC533274D1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BFF0D340-FE75-4525-ADD9-DBB17AC7F6DC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1026:7f6:9c47:ca4a(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::1026:7f6:9c47:ca4a(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    I also have the error report for when I try to fix it with troubleshoot problem

    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
    Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
    Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
    Version . . . . . . . . . . . : 1002.2.428.2010
    Inf File Name . . . . . . . . . : C:\windows\INF\oem14.inf
    Inf File Date . . . . . . . . . : Wednesday, April 28, 2010 7:32:20 PM
    Section Name . . . . . . . . . : RTL8192Ce.ndi
    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8176&subsys_818410ec
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: bff0d340-fe75-4525-add9-dbb17ac7f6dc
    Interface name: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 1
    Connection ID: 1

    Connection status summary
    Connection started at: 2011-05-19 20:27:32-164
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success

    List of visible access point(s): 5 item(s) total, 5 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    E0-91-F5-52-B3-B6 Infra <unknown> -91 11 JOANNE-PC_Network
    00-24-B2-00-60-2A Infra g -92 1 bailey
    B0-E7-54-14-98-21 Infra g -88 4 2WIRE539
    00-24-37-03-40-F0 Infra g -89 6 0066 2307
    00-24-B2-CA-84-A0 Infra g -92 11 Sunnybrook

    Connection History

    Information for Auto Configuration ID 1

    List of visible networks: 5 item(s) total, 5 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 8 Yes JOANNE-PC_Network
    Infra g Yes 6 Yes bailey
    Infra g Yes 14 Yes 2WIRE539
    Infra g Yes 12 Yes 0066 2307
    Infra g Yes 6 Yes Sunnybrook

    List of preferred networks: 1 item(s)
    Profile: JOANNE-PC_Network
    SSID: JOANNE-PC_Network
    SSID length: 17
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 1
    Connection started at: 2011-05-19 20:27:32-164
    Auto Configuration ID: 1
    Profile: JOANNE-PC_Network
    SSID: JOANNE-PC_Network
    SSID length: 17
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: e0-91-f5-52-b3-b6
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 14
    Ndis Tx: 104
    Unicast decrypt success: 1
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 163183
    Rx failure: 0
    Tx success: 89
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
    Roaming history: 0 item(s)

    I should also say that I am getting my internet from a wireless router. Theres a main computer plugged into the router itself, and its doing just fine, not disconnections. I've reset the router multiple times with no fix.
    Im REALLY hoping someone here has a solution for me, I just dont know what to do anymore, thank you for reading this.
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
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    You seem to have a short lease on you address, but that may be a wireless thing, I do not have mine to look at.

    Have you tried disabling your Ethernet card?

    If I am looking at it correctly, there is an updated driver on the Realtek site for your wireless adapter?

    Is you router an 802.11n capable and others versions also?

    Is you wireless signal strong, and do you show a Home Network or a Public one?
     
  3. Stephani

    Stephani New Member

    Joined:
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    Updating the router has seemed to do the trick, but I'm still waiting a day or two to make sure. Thank you, I'll come back if anything else comes up!
     

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