Dell Latitude E5400 DVD drive not working after Win7 upgrade

#1


So I've been running Vista Business until today. My dvd drive has worked fine until I finished the Win7 Pro (32 bit) installation, and now my dvd drive is not listed in "my computer" or "device manager" at all. I installed windows 7, so of course it works outside of windows...and I can still boot off other discs and see the drive listed in the bios, but in windows, it's no where to be found. When I press the physical eject button, the drive momentarily appears in device manager, then dissappears again.
The dvd drive is a "PLDS DVD+-RW ds-8a3s. Apparently there is a firmware update for it which I downloaded, but the installation fails, saying no matching drive is found, though the error message says I need the exact model that I actually do have, so it just can't see it.
Anyway, any help would be awesome.
 


#3
Unforutnately those instructions skip what steps to do if the drive does not show up in device manager, but does show up in the bios.
Thanks though
 


reghakr

Essential Member
#4
Sorry,

I tried
 


#5


So I've been running Vista Business until today. My dvd drive has worked fine until I finished the Win7 Pro (32 bit) installation, and now my dvd drive is not listed in \"my computer\" or \"device manager\" at all. I installed windows 7, so of course it works outside of windows...and I can still boot off other discs and see the drive listed in the bios, but in windows, it's no where to be found. When I press the physical eject button, the drive momentarily appears in device manager, then dissappears again.
The dvd drive is a \"PLDS DVD+-RW ds-8a3s. Apparently there is a firmware update for it which I downloaded, but the installation fails, saying no matching drive is found, though the error message says I need the exact model that I actually do have, so it just can't see it.
Anyway, any help would be awesome.
You have to update the device firmware.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&catid=-1&dateid=-1&formatid=-1&hidlang=en&hidos=WLH&impid=-1&os=W764&osl=EN&servicetag=JFVRVJ1&SystemID=inspiron1545&TabIndex=&typeid=-1

While you are updating the firmware, you need to keep running a dvd or cd into the device. This allow the system to recognize the device through updating.
 


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