Desktop not loading up

Discussion in 'Windows 7 Software' started by angela, Oct 8, 2010.

  1. angela

    angela New Member

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    Hi all, recently I had a virus so I did a recovery to an old start date, now I have no desktop. Windows 7 loads up, I put in my password and then I get a blue screen..through CTRL+ALT+DEL I can get to the internet (works fine) and also my Computer drives. However nothing loads on my desktop. I have tried to run Explorer.exe...it does nothing. Any suggestions?
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi Angela,
    can you navigate to your hard drive and then your Windows folder and look for a folder called 'Minidump'. Once found can you zip the contents and post them to this forum. We will then be able to check through the dmp files and see what the problem is. If you don't find anything check out the following:

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. Click the Advanced tab, and then click Settings under Startup and Recovery.
    4. In the Write debugging information list, click Small memory dump (64k).

    the next time you blue screen you will now get a file created..
    In the meantime, have you tried to go back further?
    Another thing you could try is changing your boot order to boot from the win 7 disk (CD/DVD first) and then at the install page choose 'Repair'. this will repair your boot up files and may help.
     
  3. angela

    angela New Member

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    Thanks for your reply. I am not very computer savy...I did find the minidump..but im having a hard time zipping it, since Im sure Ive never done that before.Within the minidump folder there are 4 other folders....dmp. From there how do I get it here? I do have something called windows and windows.old (not sure if that matters-thats where the minidump is) I cannot click Start and go throught the other process...I have no start up options at all. I tried to get to it another way but I can't seem to find it. Thanks so much for your help. Also I had already tired the boot order thing..and repair...nothing changed unless I did it wrong. Ill give it another try. Thanks again for the response...this is far from my area of expertise...and Id really like to save a trip to the comp. tech.
     
  4. angela

    angela New Member

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    Just testing to see if this works
     

    Attached Files:

  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Much thanks for the dmps.. They relate to a memory management issue and could be down to the fact you have very old drivers or a problem with your memory. Let's try the driver method first..

    Your graphics can be updated here: Drivers - Download NVIDIA Drivers

    Your sound can be updated here: Realtek

    Try running windows update if your stuck finding a driver.

    If you can post your system name and model I'll be able to help further. Plus we have members much better at reading crash dumps than I so help is on it's way! :)
     
  6. cybercore

    cybercore New Member

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    You got build 6001.18377.x86, install Service Pack 2.

    Download details: Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone (KB948465)


    Mini031810-01.dmp
    BugCheck 1000008E, {c0000005, ...
    memory_corruption ( nt!MiPerformFixups+61 )


    Mini032110-01.dmp
    BugCheck 1000008E {c0000005, ...
    ntkrnlpa.exe




    Update:


    PS2.sys Tue Dec 13 03:26:59 2005
    Hewlett-Packard Company PS2

    cdrbsdrv.SYS Mon Feb 20 12:17:38 2006
    B's Recorder GOLD
    CD-ROM Filter Driver for Windows 2000/xp
    B.H.A Corporation


    RTKVHDA.sys Thu Mar 01 10:20:58 2007
    Realtek HD Audio

    nvstor32.sys Mon Mar 19 22:56:33 2007
    NVIDIA nForce(TM) SATA Driver
    nvlddmkm.sys Sat Jul 07 00:05:06 2007
    NVIDIA Kernel Mode Driver

    PxHelp20.sys Fri Feb 02 23:23:57 2007
    PxHelp20 Engine Device Driver for Windows 2000/XP
    Sonic Solutions




    Install Service Pack 2 and update the drivers. If crashes persist, attach your latest crash dumps.


    Code:
    
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\a\Minidump\D M P\Mini031810-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 6001.18377.x86fre.vistasp1_gdr.091208-0542
    Machine Name:
    Kernel base = 0x81e3e000 PsLoadedModuleList = 0x81f55c70
    Debug session time: Thu Mar 18 22:10:19.319 2010 (GMT-5)
    System Uptime: 0 days 19:42:13.283
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 82028b43, 980cbaf4, 0}
    
    Probably caused by : memory_corruption ( nt!MiPerformFixups+61 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 82028b43, The address that the exception occurred at
    Arg3: 980cbaf4, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
    
    FAULTING_IP: 
    nt!MiPerformFixups+61
    82028b43 8b7904          mov     edi,dword ptr [ecx+4]
    
    TRAP_FRAME:  980cbaf4 -- (.trap 0xffffffff980cbaf4)
    ErrCode = 00000000
    eax=00000fff ebx=94257178 ecx=39000000 edx=39000000 esi=98140000 edi=94257178
    eip=82028b43 esp=980cbb68 ebp=980cbb94 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    nt!MiPerformFixups+0x61:
    82028b43 8b7904          mov     edi,dword ptr [ecx+4] ds:0023:39000004=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    PROCESS_NAME:  WerFault.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 8204fcfb to 82028b43
    
    STACK_TEXT:  
    980cbb94 8204fcfb 8c143a10 543d0000 00000001 nt!MiPerformFixups+0x61
    980cbbb8 81ec79ac 8c143a10 00000000 00000004 nt!MiRelocateImagePfn+0xfe
    980cbc1c 81ec2dbe 84041008 980cbc78 a175b660 nt!MiWaitForInPageComplete+0x17d
    980cbcd0 81ee503f 74e8400c 94282180 00000000 nt!MiDispatchFault+0xd85
    980cbd4c 81e98bf4 00000000 74e8400c 00000001 nt!MmAccessFault+0x1fb7
    980cbd4c 76dfd160 00000000 74e8400c 00000001 nt!KiTrap0E+0xdc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    001dc3ec 00000000 00000000 00000000 00000000 0x76dfd160
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiPerformFixups+61
    82028b43 8b7904          mov     edi,dword ptr [ecx+4]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MiPerformFixups+61
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b1e892f
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  0x8E_nt!MiPerformFixups+61
    
    BUCKET_ID:  0x8E_nt!MiPerformFixups+61
    
    Followup: MachineOwner
    ---------
    
    
    
    
    
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\a\Minidump\D M P\Mini032110-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Machine Name:
    Kernel base = 0x81e1d000 PsLoadedModuleList = 0x81f34c70
    Debug session time: Sun Mar 21 15:24:53.502 2010 (GMT-5)
    System Uptime: 2 days 14:06:37.872
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............
    Loading User Symbols
    Loading unloaded module list
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 82066402, The address that the exception occurred at
    Arg3: 9bad7c90, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    
    ADDITIONAL_DEBUG_TEXT:  
    Use '!findthebuild' command to search for the target build information.
    If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
    
    MODULE_NAME: nt
    
    FAULTING_MODULE: 81e1d000 nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b1e892f
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
    
    FAULTING_IP: 
    nt+249402
    82066402 33c9            xor     ecx,ecx
    
    TRAP_FRAME:  9bad7c90 -- (.trap 0xffffffff9bad7c90)
    ErrCode = 00000000
    eax=00000000 ebx=00000000 ecx=98840f70 edx=00000001 esi=842f7148 edi=00000000
    eip=82066402 esp=9bad7d04 ebp=9bad7d50 iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
    nt+0x249402:
    82066402 33c9            xor     ecx,ecx
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 81e74a9a to 82066402
    
    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    9bad7d50 81e74a9a 000015b8 00000000 00000000 nt+0x249402
    9bad7d64 77939a94 badb0d00 02ddefb4 00000000 nt+0x57a9a
    9bad7d68 badb0d00 02ddefb4 00000000 00000000 0x77939a94
    9bad7d6c 02ddefb4 00000000 00000000 00000000 0xbadb0d00
    9bad7d70 00000000 00000000 00000000 00000000 0x2ddefb4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt+249402
    82066402 33c9            xor     ecx,ecx
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt+249402
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  ntkrnlpa.exe
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    Followup: MachineOwner
    ---------
    
    
    
    
    
    
    80407000 8040f000   kdcom    kdcom.dll    Sat Jan 19 09:31:53 2008 (4791A769)
    8040f000 80420000   PSHED    PSHED.dll    Sat Jan 19 09:31:21 2008 (4791A749)
    80420000 80428000   BOOTVID  BOOTVID.dll  Sat Jan 19 09:27:15 2008 (4791A653)
    80428000 80469000   CLFS     CLFS.SYS     Sat Jan 19 07:28:01 2008 (47918A61)
    80469000 80549000   CI       CI.dll       Fri Feb 22 07:00:56 2008 (47BE5708)
    80549000 805c5000   Wdf01000 Wdf01000.sys Sat Jan 19 07:52:21 2008 (47919015)
    805c5000 805d2000   WDFLDR   WDFLDR.SYS   Sat Jan 19 07:52:19 2008 (47919013)
    805d2000 805fc000   ks       ks.sys       Sat Jan 19 07:49:21 2008 (47918F61)
    80606000 8064c000   acpi     acpi.sys     Sat Jan 19 07:32:48 2008 (47918B80)
    8064c000 80655000   WMILIB   WMILIB.SYS   Sat Jan 19 07:53:08 2008 (47919044)
    80655000 8065d000   msisadrv msisadrv.sys Sat Jan 19 07:32:51 2008 (47918B83)
    8065d000 80684000   pci      pci.sys      Sat Jan 19 07:32:57 2008 (47918B89)
    80684000 80693000   partmgr  partmgr.sys  Sat Jan 19 07:49:54 2008 (47918F82)
    80693000 806a2000   volmgr   volmgr.sys   Sat Jan 19 07:49:51 2008 (47918F7F)
    806a2000 806ec000   volmgrx  volmgrx.sys  Sat Jan 19 07:50:00 2008 (47918F88)
    806ec000 806f3000   pciide   pciide.sys   Sat Jan 19 07:49:42 2008 (47918F76)
    806f3000 80701000   PCIIDEX  PCIIDEX.SYS  Sat Jan 19 07:49:40 2008 (47918F74)
    80701000 80711000   mountmgr mountmgr.sys Sat Jan 19 07:49:13 2008 (47918F59)
    80711000 80719000   atapi    atapi.sys    Sat Jan 19 07:49:40 2008 (47918F74)
    80719000 80737000   ataport  ataport.SYS  Sat Jan 19 07:49:40 2008 (47918F74)
    80737000 80751000   nvstor32 nvstor32.sys Mon Mar 19 22:56:33 2007 (45FEF901)
    80751000 80792000   storport storport.sys Sat Jan 19 07:49:49 2008 (47918F7D)
    80792000 807c4000   fltmgr   fltmgr.sys   Sat Jan 19 07:28:10 2008 (47918A6A)
    807c4000 807d4000   fileinfo fileinfo.sys Sat Jan 19 07:34:27 2008 (47918BE3)
    807d4000 807dcb80   PxHelp20 PxHelp20.sys Fri Feb 02 23:23:57 2007 (45C3ABED)
    81e1d000 821d6000   nt       ntkrnlpa.exe Tue Dec 08 19:13:19 2009 (4B1E892F)
    821d6000 82209000   hal      halmacpi.dll Sat Jan 19 07:27:20 2008 (47918A38)
    87203000 87274000   ksecdd   ksecdd.sys   Mon Jun 15 15:58:01 2009 (4A364559)
    87274000 8737f000   ndis     ndis.sys     Sat Jan 19 07:55:51 2008 (479190E7)
    8737f000 873aa000   msrpc    msrpc.sys    Sat Jan 19 07:48:15 2008 (47918F1F)
    873aa000 873e4000   NETIO    NETIO.SYS    Sat Jan 19 07:56:19 2008 (47919103)
    87400000 874e9000   tcpip    tcpip.sys    Tue Dec 08 19:43:44 2009 (4B1E9050)
    874e9000 87504000   fwpkclnt fwpkclnt.sys Sat Jan 19 07:55:44 2008 (479190E0)
    8751e000 8752e000   amdk8    amdk8.sys    Sat Jan 19 07:27:20 2008 (47918A38)
    8752e000 87541000   i8042prt i8042prt.sys Sat Jan 19 07:49:17 2008 (47918F5D)
    87541000 8754b000   usbohci  usbohci.sys  Sat Jan 19 07:53:21 2008 (47919051)
    8754b000 87589000   USBPORT  USBPORT.SYS  Sat Jan 19 07:53:23 2008 (47919053)
    87589000 87598000   usbehci  usbehci.sys  Sat Jan 19 07:53:21 2008 (47919051)
    87598000 875e4000   HSXHWBS2 HSXHWBS2.sys Thu May 08 23:05:16 2008 (48235CFC)
    87600000 8760b000   kbdclass kbdclass.sys Sat Jan 19 07:49:14 2008 (47918F5A)
    8760f000 8771e000   Ntfs     Ntfs.sys     Sat Jan 19 07:28:54 2008 (47918A96)
    8771e000 87757000   volsnap  volsnap.sys  Sat Jan 19 07:50:10 2008 (47918F92)
    87757000 8775f000   spldr    spldr.sys    Fri Jun 22 03:29:17 2007 (467B17DD)
    8775f000 8776e000   mup      mup.sys      Sat Jan 19 07:28:20 2008 (47918A74)
    8776e000 87795000   ecache   ecache.sys   Sat Jan 19 07:50:47 2008 (47918FB7)
    87795000 877a6000   disk     disk.sys     Sat Jan 19 07:49:47 2008 (47918F7B)
    877a6000 877c7000   CLASSPNP CLASSPNP.SYS Sat Jan 19 07:49:36 2008 (47918F70)
    877c7000 877d0000   crcdisk  crcdisk.sys  Thu Nov 02 10:52:27 2006 (4549B1CB)
    877e7000 877f2000   tunnel   tunnel.sys   Sat Jan 19 07:55:50 2008 (479190E6)
    877f2000 877fb000   tunmp    tunmp.sys    Sat Jan 19 07:55:40 2008 (479190DC)
    877fb000 877ffa80   PS2      PS2.sys      Tue Dec 13 03:26:59 2005 (439E2363)
    8ac09000 8ad0b000   HSX_DP   HSX_DP.sys   Thu May 08 23:03:14 2008 (48235C82)
    8ad0b000 8adc0000   HSX_CNXT HSX_CNXT.sys Thu May 08 23:04:13 2008 (48235CBD)
    8adc0000 8adcd000   modem    modem.sys    Sat Jan 19 07:57:16 2008 (4791913C)
    8adcd000 8addc200   ohci1394 ohci1394.sys Sat Jan 19 07:53:33 2008 (4791905D)
    8addd000 8adea080   1394BUS  1394BUS.SYS  Sat Jan 19 07:53:27 2008 (47919057)
    8adeb000 8adfd000   HDAudBus HDAudBus.sys Wed Nov 28 01:18:41 2007 (474CA5D1)
    8b00b000 8b10d680   nvmfdx32 nvmfdx32.sys Fri May 04 03:41:02 2007 (463A811E)
    8b10e000 8b116280   cdrbsdrv cdrbsdrv.SYS Mon Feb 20 12:17:38 2006 (43F99742)
    8b117000 8b12f000   cdrom    cdrom.sys    Sat Jan 19 07:49:50 2008 (47918F7E)
    8b12f000 8b131700   GEARAspiWDM GEARAspiWDM.sys Tue Apr 08 22:15:38 2008 (47FBC45A)
    8b132000 8b160000   msiscsi  msiscsi.sys  Sat Jan 19 07:50:44 2008 (47918FB4)
    8b160000 8b194000   usbhub   usbhub.sys   Sat Jan 19 07:53:40 2008 (47919064)
    8b194000 8b1c6000   netbt    netbt.sys    Sat Jan 19 07:55:33 2008 (479190D5)
    8b1c6000 8b1dc000   pacer    pacer.sys    Sat Apr 05 04:21:42 2008 (47F6D426)
    8b1dc000 8b1ea000   netbios  netbios.sys  Sat Jan 19 07:55:45 2008 (479190E1)
    8b1ea000 8b1fd000   wanarp   wanarp.sys   Sat Jan 19 07:56:31 2008 (4791910F)
    8b209000 8b940dc0   nvlddmkm nvlddmkm.sys Sat Jul 07 00:05:06 2007 (468EAE82)
    8b941000 8b9e0000   dxgkrnl  dxgkrnl.sys  Sat Aug 02 04:01:19 2008 (4893B1DF)
    8b9e0000 8b9ed000   watchdog watchdog.sys Sat Jan 19 07:35:29 2008 (47918C21)
    8b9ed000 8b9f8000   TDI      TDI.SYS      Sat Jan 19 07:57:10 2008 (47919136)
    8ba09000 8ba0f380   HIDPARSE HIDPARSE.SYS Sat Jan 19 07:53:16 2008 (4791904C)
    8ba10000 8ba1c000   vga      vga.sys      Sat Jan 19 07:52:06 2008 (47919006)
    8ba1c000 8ba3d000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 07:52:10 2008 (4791900A)
    8ba3d000 8ba45000   RDPCDD   RDPCDD.sys   Sat Jan 19 08:01:08 2008 (47919224)
    8ba45000 8ba4d000   rdpencdd rdpencdd.sys Sat Jan 19 08:01:09 2008 (47919225)
    8ba4d000 8ba58000   Msfs     Msfs.SYS     unavailable (00000000)
    8ba58000 8ba66000   Npfs     Npfs.SYS     Sat Jan 19 07:28:09 2008 (47918A69)
    8ba66000 8ba6f000   rasacd   rasacd.sys   Sat Jan 19 07:56:31 2008 (4791910F)
    8ba6f000 8ba85000   tdx      tdx.sys      Sat Jan 19 07:55:58 2008 (479190EE)
    8ba85000 8ba99000   smb      smb.sys      Sat Jan 19 07:55:27 2008 (479190CF)
    8ba99000 8bae1000   afd      afd.sys      Sat Jan 19 07:57:00 2008 (4791912C)
    8bae1000 8baea000   hidusb   hidusb.sys   Sat Jan 19 07:53:17 2008 (4791904D)
    8baea000 8bafa000   HIDCLASS HIDCLASS.SYS Sat Jan 19 07:53:16 2008 (4791904C)
    8bafa000 8bb02000   mouhid   mouhid.sys   Sat Jan 19 07:49:16 2008 (47918F5C)
    8bb02000 8bb0b000   ws2ifsl  ws2ifsl.sys  Sat Jan 19 07:56:49 2008 (47919121)
    8bb0b000 8bb1d000   USBSTOR  USBSTOR.SYS  Sat Jan 19 07:53:22 2008 (47919052)
    8bb24000 8bb27000   BdaSup   BdaSup.SYS   Sat Jan 19 07:53:30 2008 (4791905A)
    8bb27000 8bb3e000   rasl2tp  rasl2tp.sys  Sat Jan 19 07:56:33 2008 (47919111)
    8bb3e000 8bb49000   ndistapi ndistapi.sys Sat Jan 19 07:56:24 2008 (47919108)
    8bb49000 8bb6c000   ndiswan  ndiswan.sys  Sat Jan 19 07:56:32 2008 (47919110)
    8bb6c000 8bb7b000   raspppoe raspppoe.sys Sat Jan 19 07:56:33 2008 (47919111)
    8bb7b000 8bb8f000   raspptp  raspptp.sys  Sat Jan 19 07:56:34 2008 (47919112)
    8bb8f000 8bba4000   rassstp  rassstp.sys  Sat Jan 19 07:56:43 2008 (4791911B)
    8bba4000 8bbb4000   termdd   termdd.sys   Sat Jan 19 08:01:06 2008 (47919222)
    8bbb4000 8bbbf000   mouclass mouclass.sys Sat Jan 19 07:49:14 2008 (47918F5A)
    8bbbf000 8bbc0380   swenum   swenum.sys   Sat Jan 19 07:49:20 2008 (47918F60)
    8bbc1000 8bbcb000   mssmbios mssmbios.sys Sat Jan 19 07:32:55 2008 (47918B87)
    8bbcb000 8bbd8000   umbus    umbus.sys    Sat Jan 19 07:53:40 2008 (47919064)
    8bbd8000 8bbfd000   drmk     drmk.sys     Sat Jan 19 08:53:02 2008 (47919E4E)
    8be00000 8be07000   Beep     Beep.SYS     Sat Jan 19 07:49:10 2008 (47918F56)
    8be07000 8be08700   USBD     USBD.SYS     Sat Jan 19 07:53:17 2008 (4791904D)
    8be09000 8bfb1a00   RTKVHDA  RTKVHDA.sys  Thu Mar 01 10:20:58 2007 (45E68CEA)
    8bfb2000 8bfdf000   portcls  portcls.sys  Sat Jan 19 07:53:17 2008 (4791904D)
    8bfdf000 8bff0000   NDProxy  NDProxy.SYS  Sat Jan 19 07:56:28 2008 (4791910C)
    8bff0000 8bff9000   Fs_Rec   Fs_Rec.SYS   unavailable (00000000)
    8bff9000 8c000000   Null     Null.SYS     unavailable (00000000)
    8c000000 8c03c000   rdbss    rdbss.sys    Sat Jan 19 07:28:34 2008 (47918A82)
    8c03c000 8c046000   nsiproxy nsiproxy.sys Sat Jan 19 07:55:50 2008 (479190E6)
    8c046000 8c05d000   dfsc     dfsc.sys     Sat Jan 19 07:28:20 2008 (47918A74)
    8c05d000 8c073000   cdfs     cdfs.sys     Sat Jan 19 07:28:02 2008 (47918A62)
    8c073000 8c080000   crashdmp crashdmp.sys Sat Jan 19 07:49:43 2008 (47918F77)
    8c080000 8c08a000   dump_diskdump dump_diskdump.sys Sat Jan 19 07:49:43 2008 (47918F77)
    8c08a000 8c0a4000   dump_nvstor32 dump_nvstor32.sys Mon Mar 19 22:56:33 2007 (45FEF901)
    8c0a4000 8c0ae000   Dxapi    Dxapi.sys    Sat Jan 19 07:36:12 2008 (47918C4C)
    8c0ae000 8c0bd000   monitor  monitor.sys  Sat Jan 19 07:52:19 2008 (47919013)
    8c0bd000 8c0d8000   luafv    luafv.sys    Sat Jan 19 07:30:35 2008 (47918AFB)
    8c0e0000 8c0f0000   lltdio   lltdio.sys   Sat Jan 19 07:55:03 2008 (479190B7)
    8c0f0000 8c103000   rspndr   rspndr.sys   Sat Jan 19 07:55:03 2008 (479190B7)
    8c103000 8c1b2000   spsys    spsys.sys    Fri Jun 22 03:33:02 2007 (467B18BE)
    93e90000 94092000   win32k   win32k.sys   unavailable (00000000)
    940b0000 940b9000   TSDDD    TSDDD.dll    unavailable (00000000)
    940d0000 940de000   cdd      cdd.dll      unavailable (00000000)
    99202000 9926f000   HTTP     HTTP.sys     Sat Feb 20 23:18:38 2010 (4B8051AE)
    9926f000 9928c000   srvnet   srvnet.sys   Fri Dec 11 14:07:10 2009 (4B2235EE)
    9928c000 992a5000   bowser   bowser.sys   Sat Jan 19 07:28:26 2008 (47918A7A)
    992a5000 992ba000   mpsdrv   mpsdrv.sys   Sat Jan 19 07:54:45 2008 (479190A5)
    992ba000 992da000   mrxdav   mrxdav.sys   Sat Jan 19 07:28:44 2008 (47918A8C)
    992da000 992f9000   mrxsmb   mrxsmb.sys   Fri Dec 04 18:12:50 2009 (4B193502)
    992f9000 99332000   mrxsmb10 mrxsmb10.sys Fri Dec 04 18:12:57 2009 (4B193509)
    99332000 9934a000   mrxsmb20 mrxsmb20.sys Sat Jan 19 07:28:35 2008 (47918A83)
    9934a000 99371000   srv2     srv2.sys     Mon Sep 14 12:44:55 2009 (4AAE1097)
    99371000 993bf000   srv      srv.sys      Fri Dec 11 14:07:28 2009 (4B223600)
    993bf000 993c0cc0   MCSTRM   MCSTRM.SYS   Wed Dec 17 00:24:32 2003 (3FDF8620)
    993c1000 993c4180   mdmxsdk  mdmxsdk.sys  Tue Jun 20 00:26:59 2006 (449716A3)
    9c80e000 9c8ec000   peauth   peauth.sys   Mon Oct 23 11:55:32 2006 (453C8384)
    9c8ec000 9c8f6000   secdrv   secdrv.SYS   Wed Sep 13 16:18:32 2006 (45080528)
    9c8f6000 9c902000   tcpipreg tcpipreg.sys Sat Jan 19 07:56:07 2008 (479190F7)
    9c902000 9c90a000   xaudio   xaudio.sys   Fri Oct 19 01:36:53 2007 (4717E005)
    9c90a000 9c91e580   WUDFRd   WUDFRd.sys   Sat Jan 19 07:53:04 2008 (47919040)
    9c91f000 9c931000   WUDFPf   WUDFPf.sys   Sat Jan 19 07:52:49 2008 (47919031)
    
    Unloaded modules:
    9c9e5000 9c9ef000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c931000 9c94b000   hiber_nvstor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c9c1000 9c9cb000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c9cb000 9c9e5000   hiber_nvstor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c99d000 9c9a7000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c9a7000 9c9c1000   hiber_nvstor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c979000 9c983000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c983000 9c99d000   hiber_nvstor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c955000 9c95f000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c95f000 9c979000   hiber_nvstor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c931000 9c93b000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    9c93b000 9c955000   hiber_nvstor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    8c0d8000 8c0e0000   drmkaud.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    877d0000 877dd000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    877dd000 877e7000   dump_storpor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    87504000 8751e000   dump_nvstor3
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    8ba00000 8ba09000   kbdhid.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    8ba0f000 8bb24000   Ph3xIB32.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    
    
    
     
  7. cybercore

    cybercore New Member

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  8. TorrentG

    TorrentG Banned

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    I was asked to give some advice in this thread. It's very simple and the only way to proceed. Blank the drive out by low level formatting it with Killdisk.

    Then proceed to install Windows 7 cleanly, after.

    If you still want to use Vista because you don't have 7, make sure you perform a Windows Update to install Service Pack 2 for it.

    Any other approach in this case is simply asking for future problems. There would be many of them and privacy/security would be highly compromised.
     
  9. angela

    angela New Member

    Joined:
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    Thanks so much for all your help guys!! Over the weekend I had alot more issues...I did another recovery and managed to get my desktop back, although I still had the issue of the "internet explorer has stopped working" which is what started this in the first place. It comes up every minute or so. Then out of nowhere, the blue screen happened. I did find a windows malicious software finder. I ran that and it found 7 viruses. Although after that every button I pressed a message would come up saying a virus was detected and I couldnt perform that function. So at this point I have bought Norton Antivirus and I will be installing it tonight. I am hoping that it will remove the viruses causing me all these problems. I have read all your threads and will be applying those suggested as well. Ill let you know how I make out. Thanks again for all your help.
     
  10. TorrentG

    TorrentG Banned

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    Wow, not very good there. Norton is going to cause you more problems than the malware.

    Please follow my previous post exactly for the best outcome and then install MSE for antivirus.

    I feel I have to tell ya this for your own benefit. :)

    I'm doing you the hugest favor I possibly can to save you from so much future problems that 100% percent will happen, and become worse, if you use Norton.

    If you still choose to not follow my advice, then don't even think about entering a credit card number or any personal info into your pc for any reason. You will then have to deal with all the ramifications of identity theft.
     
    #10 TorrentG, Oct 12, 2010
    Last edited: Oct 12, 2010
  11. angela

    angela New Member

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    Ok, I get it:) I have already bought the Norton Antivirus and yes I did it on the interent through paypal..so I may pay for that...lol. I will follow your suggestions and let you know how I make out before I install anything. Also I saw that someone mentioned Vista..I dont have Vista..been there done that...I do have Windows 7.
    Thanks again for being so patient
     
  12. Shayan

    Shayan New Member

    Joined:
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    Hi I need some help

    my destop wont load when i start the computer on my widows 7, i cant do anything but move the mouse i try to recover but nothing happeded any help please
     

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