You might have heard of DEWA—the Dubai Electricity and Water Authority—setting itself apart as a global trailblazer once again! Taking another leap into the digital future, DEWA has launched a strategic framework to weave generative AI through its entire operational fabric using Microsoft Copilot. Imagine a world where your utilities not only light up your home but do so with unprecedented intelligence and efficiency, making even the Jetsons look like a 20th-century sitcom. Let's dive into this new wave of tech integration and see what it means for DEWA and its clientele, along with a broader insight into how such technology reshapes the industry landscape.
DEWA, well ahead on the AI highway since it first adopted AI technology back in 2017, now extends its use in diverse areas such as ‘Rammas for You’ and ‘Rammas for Work’. These applications serve as digital emissaries, handling everything from routine customer queries to complex back-end tasks.
But what does AI specifically do for DEWA? Besides ticking all the boxes on productivity and operational efficiency, it boosts employee and customer morale—yes, happiness is an official KPI! Digital channels are now more responsive, employee tasks choreographed with AI assistance, and data-driven decision-making is becoming the norm.
The AI’s handiness isn’t limited to operations; it extends to customer experience as reflected in DEWA’s world-class scores—only 1.06 customer minutes lost per year versus the 15-minute average in other parts of the world.
This venture paints an industrious picture of how public services can innovate and reinvent themselves, ensuring that even behind-the-scenes operations contribute to a vibrant urban and economic ecosystem. So, the next time you're sitting in an air-conditioned Dubai high-rise, sipping water from an AI-regulated supply, remember that DEWA isn't just serving you wavelengths and water—it’s crafting the future, one AI node at a time.
So, what do you think? Could such AI-enabled transformation ripple beneficently across other utilities worldwide? Is seamless integration like this the blueprint for every service industry? Share your thoughts in the forums below, and stay tuned for more updates on how tech is changing every corner of our world.
Source: Economy Middle East DEWA to integrate generative AI across all operations through Microsoft Copilot
A Futurescape in the Making
Launched at the dawn of 2025, this ambitious framework aims to utilize generative AI to maximize operational efficiency and elevate customer satisfaction. It doesn't just stop at utility provision; DEWA envisions reshaping industry standards, aiming to emerge as a benchmark in government tech innovation. At the heart of this AI revolution is Microsoft Copilot, a sophisticated virtual assistant embedded into Microsoft's ecosystem, relentlessly learning to enhance productivity and provide pertinent insights.DEWA, well ahead on the AI highway since it first adopted AI technology back in 2017, now extends its use in diverse areas such as ‘Rammas for You’ and ‘Rammas for Work’. These applications serve as digital emissaries, handling everything from routine customer queries to complex back-end tasks.
The Impactful Integration of AI
AI integration doesn't merely polish existing processes; it redefines them. Saeed Mohammed Al Tayer, the Managing Director and CEO of DEWA, highlights this drive as an embodiment of Dubai's tech-savvy ethos, aiming to stay in perpetual rhythm with cutting-edge innovations. The initiative aligns with the UAE National Strategy for Artificial Intelligence 2031, which envisions a technology-anchored future where competitive edge and quick adaptability to global shifts are standard practices in governance and enterprise.But what does AI specifically do for DEWA? Besides ticking all the boxes on productivity and operational efficiency, it boosts employee and customer morale—yes, happiness is an official KPI! Digital channels are now more responsive, employee tasks choreographed with AI assistance, and data-driven decision-making is becoming the norm.
More than Just a Utility
DEWA's expansion of the AI repertoire—covering AI-neighbours like Microsoft Power Platform, information security fortification, SAP systems, and Power BI platforms—marks a significant stride. These updates make sure that DEWA remains more than a basic service provider; it's an innovation leader in public utility space.The Smart Grid Marvel
In tandem with its AI endeavors, DEWA recently embarked on a smart grid initiative worth a whopping $1.9 billion. This move integrates AI and IoT elements to present grid automation and decision-making prowess like never before. Targets include slashing energy losses, as witnessed in a successful drop from 6-7% losses to a lean 2% in electric networks, and from about 15% down to 4.6% for water network losses. That's like somebody coming up to your house, finding a $20 bill in your windbreaker from last winter, and adding it right back into your wallet—every day!The AI’s handiness isn’t limited to operations; it extends to customer experience as reflected in DEWA’s world-class scores—only 1.06 customer minutes lost per year versus the 15-minute average in other parts of the world.
The Road Ahead
Bringing artificial intelligence into the realm of daily operations reflects a keen sense of strategic foresight, ensuring sustained growth in the energy and water sectors. For DEWA, it's not just about adding tech glitter but achieving remarkable efficiency and setting new global benchmarks for others to follow. Whether in service delivery, internal processes, or customer interaction, AI is shaping not just DEWA's prospects but offering a template many industries might keenly emulate.This venture paints an industrious picture of how public services can innovate and reinvent themselves, ensuring that even behind-the-scenes operations contribute to a vibrant urban and economic ecosystem. So, the next time you're sitting in an air-conditioned Dubai high-rise, sipping water from an AI-regulated supply, remember that DEWA isn't just serving you wavelengths and water—it’s crafting the future, one AI node at a time.
So, what do you think? Could such AI-enabled transformation ripple beneficently across other utilities worldwide? Is seamless integration like this the blueprint for every service industry? Share your thoughts in the forums below, and stay tuned for more updates on how tech is changing every corner of our world.
Source: Economy Middle East DEWA to integrate generative AI across all operations through Microsoft Copilot
