DNS server not responding?

Discussion in 'Windows 7 Networking' started by jingyin, Jan 6, 2012.

  1. jingyin

    jingyin New Member

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    Hello

    I have a router which is connected to a desktop (not wireless) and a laptop which is connected wireless.
    On my laptop, i have internet, i have connections, i can browse the internet, but my computer says this :

    Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding.

    when i connect to the wireless internet, my laptop seems to be connecting, but taking longer than usual.

    How do i fix this?

    i have flushed the dns cache, and disabled IPv6
     
    #1 jingyin, Jan 6, 2012
    Last edited: Jan 6, 2012
  2. patcooke

    patcooke Microsoft MVP
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    When connected through a router (either wired or wirelessly) the DNS server address should be set to the router address. This should be done automatically if dns server address setting are set to automatic for each of the adapters concerned. You can check the dns server address for each of them by going to command prompt and enntering:

    ipconfig /all

    If you would like any help interpreting the output please post the report on here.
     
  3. jingyin

    jingyin New Member

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    My desktop computer's adapter setting is manual
    and my laptop setting is automatic,
    which ipconfig /all do you need?

    This is my laptop's :

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Yan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-1E-64-74-04-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-1E-64-74-04-6E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : January-06-12 9:50:11 PM
    Lease Expires . . . . . . . . . . : January-07-12 9:50:26 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 24.201.245.77
    24.200.0.1
    24.53.0.2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2035:3343:524f:dd6d(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2035:3343:524f:dd6d(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{5A6A2088-4805-4830-9A86-B24774CF600A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{9C4EA0E9-A6AA-4365-B176-501D88DED8BB}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. jingyin

    jingyin New Member

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    and my desktop is configured :

    IP address = 192.168.1.222
    Subnet Mask = 255.255.255.0
    Default Gateway = 192.168.1.1
    DNS Server = 192.168.1.1 preferred
    24.200.241.37 alternate
     
  5. patcooke

    patcooke Microsoft MVP
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    The DNS server address on your wireless connection is causing the problem:

    DNS Servers . . . . . . . . . . . : 24.201.245.77

    It should be set to 192.168.1.1 (the address of your router - the router will then forward dns requests to the real dns server address from your service provider). You can either change this manually or (if the is no special reason for having manual settings) you could change the wireless adapter to obtain all addresses (IP address and dns server address) automatically.
     
  6. jingyin

    jingyin New Member

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    i dont have much knowledge about computers,
    so i need to change the DSN server manually?
    how do i do that?

    and how do i change the wireless adapter to obtain all addresses?

    thanks
     
  7. patcooke

    patcooke Microsoft MVP
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    Best thing to do is to set the various addresses to be assigned automatically then you can forget it. Go to control panel, network and sharing centre, change adapter settings, right click on wireless connection. Single click on Internet Protocol Version 4 and click on properties. Select the options: "obtain an ip address automatically" and also "obtain dns server address automatically". Click on ok, chain back out and reboot.
     
    1 person likes this.
  8. jingyin

    jingyin New Member

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    i already did that
    but it still doesnt work
     
  9. patcooke

    patcooke Microsoft MVP
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    Can you show us another copy of the ipconfig /all report for your wireless connection pls?
     
    Hana likes this.
  10. jingyin

    jingyin New Member

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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Yan>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Yan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-1E-64-74-04-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-1E-64-74-04-6E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : January-07-12 7:59:59 AM
    Lease Expires . . . . . . . . . . : January-08-12 8:00:01 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 24.201.245.77
    24.200.0.1
    24.53.0.2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2035:3343:524f:dd6d(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2035:3343:524f:dd6d(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{5A6A2088-4805-4830-9A86-B24774CF600A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{9C4EA0E9-A6AA-4365-B176-501D88DED8BB}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes



    Untitled.
     
    #10 jingyin, Jan 7, 2012
    Last edited: Jan 7, 2012
  11. patcooke

    patcooke Microsoft MVP
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    Your dns server address is still set to an external address and I wouldn't expect it to be - check that you have selected the option "obtain dns server address automatically." If your are certain you have and it still does not show 192.168.1.1 as your dns server address in the ipconfig listing then you will have to set it manually - unchecking the automatic dns option and manually entering 192.168.1.1. You will always have to reboot after making these changes - did you do that?
     
  12. jingyin

    jingyin New Member

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    yes i did,
    but if i manually configured
    what is the alternate DNS server?
     
  13. patcooke

    patcooke Microsoft MVP
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    You don't need one.
     
  14. jingyin

    jingyin New Member

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    Can you see if my desktop setting is good please?
    Here it is :

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : chinanog
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter :

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-13-8F-91-B4-38
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.222
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    24.200.241.37

    C:\Documents and Settings\Administrator>

    it is not a wireless computer
    and it has a alternate DNS server,

    and thanks ! i dont see any DNS server not responding thing on my laptop anymore :D
     
  15. patcooke

    patcooke Microsoft MVP
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    All looks ok. The alternate dns server may or not be valid but as long as your are connected to that router (or any router with an IP address of 192.168.1.1 it is not going to be ever used. Glad the laptop problem seems to be sorted.
     
  16. Pat P

    Pat P New Member

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    Thank you, thank you patcooke!! I was ready to restore my computer! Followed your instructions an it worked perfect. No more problems. Thanks again!!:p
     
  17. patcooke

    patcooke Microsoft MVP
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    Good to hear - thanks for letting us know.
     
  18. sarahrosenbach

    sarahrosenbach New Member

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    Hi Pat, I'm having a similar issue to the one above. Below is the output from the ipconfig /all command. I'm running windows 7. Hope you can help.


    C:\Users\Sarah>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Sarah-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tfanet.org
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
    Physical Address. . . . . . . . . : 00-21-70-99-32-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1F-3C-8D-D3-4C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e1ab:9f70:17fd:8fec%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.23.23.144(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, July 23, 2012 4:38:36 PM
    Lease Expires . . . . . . . . . . : Monday, July 23, 2012 7:38:36 PM
    Default Gateway . . . . . . . . . : 172.23.23.254
    DHCP Server . . . . . . . . . . . : 172.23.23.254
    DHCPv6 IAID . . . . . . . . . . . : 184557372
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-35-6B-FB-00-21-70-93-DE-E5

    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{26B6F2CA-FDEC-40A4-AA3D-4E1B85D5BAFC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.tfanet.org:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3409:192c:53e8:e86f(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3409:192c:53e8:e86f%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  19. patcooke

    patcooke Microsoft MVP
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    Are you on a cable connection or ADSL? (Looks like it might be cable). What is the make and model of your router? You seem to have IPv6 enabled on your wireless connection - you are very unlikely to be using it and I would disable it.
     
  20. sarahrosenbach

    sarahrosenbach New Member

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    I'm back home and able to access the internet. Not sure if there are lingering issues I should resolve? Here's the new ipconfig /all:


    C:\Users\Sarah>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : Sarah-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tfanet.org
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
    r
    Physical Address. . . . . . . . . : 00-21-70-99-32-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wireless Network Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1F-3C-8D-D3-4C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{26B6F2CA-FDEC-40A4-AA3D-4E1B85D5BAFC}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.tfanet.org:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 9:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\Users\Sarah>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : Sarah-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : tfanet.org
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
    r
    Physical Address. . . . . . . . . : 00-21-70-99-32-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1F-3C-8D-D3-4C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e1ab:9f70:17fd:8fec%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.23.23.144(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, July 23, 2012 4:38:36 PM
    Lease Expires . . . . . . . . . . : Monday, July 23, 2012 7:38:36 PM
    Default Gateway . . . . . . . . . : 172.23.23.254
    DHCP Server . . . . . . . . . . . : 172.23.23.254
    DHCPv6 IAID . . . . . . . . . . . : 184557372
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-35-6B-FB-00-21-70-93-DE-E5


    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter isatap.{26B6F2CA-FDEC-40A4-AA3D-4E1B85D5BAFC}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.tfanet.org:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 9:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3409:192c:53e8:e86f(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3409:192c:53e8:e86f%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled


    C:\Users\Sarah>
     

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