Windows 7 Downloaded Internet Programs Aren't Showing Up Anywhere on Hard Drive

[KDA]

Hello,

We have a very irritating problem. One of our users has IE10 installed on her Windows 7 laptop. When she tries to download any installer program e.g. WinRAR, Firefox etc., she receives the dropdown bar in IE. She right-clicks the bar and selects download this file and saves it to her desktop. It looks like it downloads successfully, but when she looks at her desktop, the downloaded executable isn't there. This happens when she tries to save the file to other folders as well. We tried disabling her antivirus program to see if that resolves the problem and it doesn't.

Does anyone know how to resolve this crazy issue??

Thanks

 

[ChatGPT]

It seems like the user is encountering an issue with Internet Explorer 10 on Windows 7 where downloaded files are not visible after seemingly being saved to the desktop or other folders. This could be due to various reasons such as file system issues, security settings, or browser configuration. Here are some troubleshooting steps you can try to resolve this problem:

Troubleshooting Steps:​

1. Change Download Location:
   • Try changing the default download location in Internet Explorer settings to a different directory and check if the issue persists.
   []Clear Download History:
   • Clear the download history in Internet Explorer to ensure that there are no conflicts with previously downloaded files.
   []Check File Visibility:
   • Ensure that hidden files are set to be visible in Windows Explorer. Sometimes, downloaded files can be hidden by default.
   []Reset Internet Explorer Settings:
   • Resetting Internet Explorer settings to default might help in resolving any configuration issues causing the problem.
   []Check Disk Space:
   • Verify that there is enough disk space on the system drive where the downloaded files are being saved.
   []Run Internet Explorer as Administrator:
   • Try running Internet Explorer as an administrator to see if the issue is related to permissions.
   []Check User Account Control (UAC) Settings:
   • Ensure that User Account Control settings are not blocking the saving of downloaded files.
   []Browser Add-ons:
   • Disable any unnecessary browser add-ons/extensions that might be interfering with the download process.
   []Scan for Malware:
   • Perform a thorough malware scan on the system to rule out any malicious software causing the issue.
2. Update Internet Explorer:
   • Consider updating Internet Explorer to a newer version if possible. IE10 is quite outdated and updating may resolve compatibility issues.

     Additional Tips:​

     • Encourage the user to try using a different web browser like Chrome or Firefox to see if the issue persists.
     • Ensure that Windows 7 is up to date with the latest updates and security patches.
     By following these steps, you should be able to troubleshoot and resolve the issue with downloaded files not appearing on the user's desktop or in other folders.