Dubugging shows BSOD "probably caused by Ntfs.sys, ntkrnlmp.exe, win32k.sys."

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by jmt83, Feb 2, 2013.

  1. jmt83

    jmt83 New Member

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    Hello all! I have been trying to fix a 64-bit Windows 7 Professional workstation in a domain environment. Basic system info listed below:

    • Operating System: Windows 7 Professional 64-bit (6.1, Build 7601)
      • Service Pack 1 (7601.win7sp1_gdr.120830-0333)
    • System Manufacturer: Dell Inc.
    • System Model: OptiPlex 580
    • BIOS: BIOS Date: 06/19/12 14:12:07 Ver: 0.07 A07
    • Processor: AMD Phenom(tm) II X2 B55 Processor (2 CPUs), ~3.0GHz
    • Display: ATI Radeon HD 4200
    • Memory: 4096MB RAM
    • Available OS Memory: 3836MB RAM
    • Page File: 1613MB used, 6058MB available
    • Network Cards: 3 Installed
      • [01]: Broadcom NetXtreme Gigabit Ethernet
      • [02]: Compact Wireless-G USB Adapter
      • [03]: Microsoft Virtual WiFi Miniport Adapter

    This PC is two years old and essentially started to crash out of the box. I put up with it for about a year-and-a-half because the crashes were somewhat infrequent, maybe occuring every two to three weeks. About three months ago I had become fed up with the crashes and purchased a software support contract with Dell. Although I had performed multiple diagnostic tests on my own to search for hardware failure (never found any issues), they made me rerun those same tests to prove there were no hardware issues. After the diagnostics came back clean, they told me I would have to reformat the hard drive and reinstall windows (which had come installed OEM). The good folks at Dell assured me this would be the only fix, and while I did not really agree with them, I complied with their suggestion.

    Well, despite following their instructions, the PC in question continues to experience the occasional BSOD after reformatting. So whatever Dell thought the cause/cure would be, reinstalling Windows was not the answer to the problem. I'm not sure if this is a driver issue, or something completely different. When I run bugchecks on the Dump Files, the results typically state that the crashes were probably caused by Ntfs.sys, ntkrnlmp.exe, and win32k.sys.

    Last weekend I ran memtest86+ for about 16 hours, checking each individual memory stick in each slot for 8+ passes, but no errors were found. I ran Driver Verifier for several days straight (still running it now) but could not crash the PC while stressing the third party drivers. If I can't isolate a hardware or a driver issue, then what exactly could be causing this? I have just about had it with this PC, so any help would be greatly appreciated!

    Thanks,
    jmt83
     

    Attached Files:

  2. jmt83

    jmt83 New Member

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    One more thing I forgot to add; I did receive some advice to update the video driver a few weeks ago. I used a program called Driver Fusion from Treexy to remove all the AMD components from the PC that I could. I then downloaded a more recent version of the ATI
    Radeon HD 4200 display driver v 8.970.100.3000, released 07/2012 (my previous version was v 8.850.0.0, released 04/2011). However, the PC has crashed 3 or 4 times since. So although it was probably a good idea to update the video driver, this alone was not enough to fix the issue.
     
  3. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Just FYI - I specialize in consumer systems. I have experience with workstations, but have very little experience with domain environments.

    That being said, here we go!.............

    Only 124 updates since SP1. Most systems have 140/150 or more. Please visit Windows Updates and get ALL available updates (it may take several trips there).

    You have a Compact Wireless-G USB Adapter
    As a side note, we've had less problems with these devices recently - so I suspect that the newer drivers (late 2012) may have solved some of the issues).

    From looking at the WER section of MSINFO32, it looks to be that the BSOD's are fairly random. This is usually a sign of either a low-level driver issue or a hardware problem. As such we'll focus first on the 3rd party drivers - and then we'll suggest hardware diagnostics (if you've run them already there's no need to repeat them).

    Networking (wired) and wireless networking drivers date from 2009. Please update them. If Dell doesn't have more current versions, please post back and we'll see about getting them elsewhere.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    netr7364.sys Thu Mar 12 23:13:08 2009 (49B9CF44)
    Ralink RT2501/RT2573/T2601/RT2671 Wireless Adapter (you may have a different manufacturer)
    http://www.carrona.org/drivers/driver.php?id=netr7364.sys

    b57nd60a.sys Sun Apr 26 07:14:55 2009 (49F4422F)
    Broadcom NetXtreme Gigabit Ethernet
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys

    In summary, if it's not the networking drivers, then we'll have to have a look at the hardware. You can get a head start with these free diagnostics: Hardware Diagnostics As this appears to be a business computer, please ensure that you follow the EULA for any commercial use of these free utilities.



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sun Jan 27 13:43:16.713 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012713-16317-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:01:54.259[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )[/B]
    BugCheck [B]7F, {8, 80050031, 6f8, fffff80002ae6248}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80002ae6248
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: [B]X64_0x7f_8_nt!KiDoubleFaultAbort+b2[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jan 27 12:32:48.929 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012713-22354-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 1:04:13.474[/B]
    Probably caused by :[B]win32k.sys ( win32k+8c1d1 )[/B]
    BugCheck [B]3B, {c0000005, fffff960000cc1d1, fffff88007d98fc0, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000cc1d1, Address of the instruction which caused the bugcheck
    Arg3: fffff88007d98fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_win32k+8c1d1[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jan 27 08:11:03.119 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012713-19515-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:10:28.664[/B]
    Probably caused by :[B]win32k.sys ( win32k!ENUMUNDERLAYS::bEnum+363 )[/B]
    BugCheck [B]3B, {c0000005, fffff960000ba4d3, fffff880073c2480, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000ba4d3, Address of the instruction which caused the bugcheck
    Arg3: fffff880073c2480, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  LogonUI.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!ENUMUNDERLAYS::bEnum+363[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Jan 21 10:21:24.226 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012113-16504-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]1 days 22:58:48.584[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ac3 )[/B]
    BugCheck [B]1A, {41284, fffff98010c85001, 0, fffff780c0000000}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
    Arguments: 
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: fffff98010c85001
    Arg3: 0000000000000000
    Arg4: fffff780c0000000
    BUGCHECK_STR:  0x1a_41284
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ac3[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Jan  7 12:19:29.299 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\010713-18314-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]3 days 9:11:28.247[/B]
    Probably caused by :[B]win32k.sys ( win32k!bDeleteFont+61 )[/B]
    BugCheck [B]3B, {c0000005, fffff96000029db5, fffff88007d811b0, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000029db5, Address of the instruction which caused the bugcheck
    Arg3: fffff88007d811b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  OUTLOOK.EXE
    FAILURE_BUCKET_ID: [B]X64_0x3B_win32k!bDeleteFont+61[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Fri Jan  4 03:06:43.715 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\010413-21387-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]12 days 22:34:22.079[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002884ec5, fffff88005a649c0, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002884ec5, Address of the instruction which caused the bugcheck
    Arg3: fffff88005a649c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  lsass.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Dec 22 04:30:28.568 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\122212-17160-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]1 days 1:24:06.006[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
    BugCheck [B]1, {7791138a, 0, ffff, fffff880058e5ca0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000001]APC_INDEX_MISMATCH (1)[/url]
    Arguments: 
    Arg1: 000000007791138a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff880058e5ca0, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Nov 29 08:27:07.754 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\112912-19172-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 7:55:29.879[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!CmpDelayCloseWorker+135 )[/B]
    BugCheck [B]1000007E, {ffffffffc0000005, fffff80002aea4f9, fffff88002ffc9c8, fffff88002ffc220}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002aea4f9, The address that the exception occurred at
    Arg3: fffff88002ffc9c8, Exception Record Address
    Arg4: fffff88002ffc220, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID: [B]X64_0x7E_nt!CmpDelayCloseWorker+135[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Nov 29 00:30:33.839 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\112912-18283-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]2 days 13:50:52.450[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!NtCreateSection+18d )[/B]
    BugCheck [B]3B, {c0000005, fffff80002b6b10e, fffff88008ccc150, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002b6b10e, Address of the instruction which caused the bugcheck
    Arg3: fffff88008ccc150, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  rundll32.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!NtCreateSection+18d[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 31 08:40:43.827 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\103112-20810-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]13 days 0:49:38.707[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!RealSuccessor+f )[/B]
    BugCheck [B]24, {1904fb, fffff880021baba8, fffff880021ba400, fffff80002882b1f}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
    Arguments: 
    Arg1: 00000000001904fb
    Arg2: fffff880021baba8
    Arg3: fffff880021ba400
    Arg4: fffff80002882b1f
    PROCESS_NAME:  wininit.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID: [B]X64_0x24_nt!RealSuccessor+f[/B]
      BIOS Version                  A07
      BIOS Release Date             06/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 580
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sun Jan 27 13:43:16.713 2013 (UTC - 5:00)**************************
    [COLOR=RED][B]netr7364.sys                Thu Mar 12 23:13:08 2009 (49B9CF44)[/B][/COLOR]
    [COLOR=RED][B]b57nd60a.sys                Sun Apr 26 07:14:55 2009 (49F4422F)[/B][/COLOR]
    PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    dc3d.sys                    Sun May 27 10:20:12 2012 (4FC2381C)
    atikmpag.sys                Wed Jul  4 01:10:55 2012 (4FF3D05F)
    atikmdag.sys                Wed Jul  4 01:16:13 2012 (4FF3D19D)
    MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Jan  7 12:19:29.299 2013 (UTC - 5:00)**************************
    atikmpag.sys                Tue Apr 19 21:22:32 2011 (4DAE3558)
    atikmdag.sys                Tue Apr 19 21:53:29 2011 (4DAE3C99)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=netr7364.sys
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
     
  4. jmt83

    jmt83 New Member

    Joined:
    May 28, 2012
    Messages:
    22
    Likes Received:
    0
    Hey, thanks for the reply! I am in the process of applying some updates as I type this, and will continue to do so until there aren't any more to grab.

    About the USB Wi-Fi; yeah, I know PCI/PCIe cards are better. I just installed this a week or two ago for trying to fix this workstation home on weekends. Durring the week it is physically plugged into the network. Although the driver may not help things, I know it's not the problem since BSOD predate its install. FYI, I plan on removing the driver once this PC is fixed and there is no need to bring it home.

    I will remove/update the drivers that you highlighted for me and report back once I have done so.

    I will probably run some more tests on the hard drive as well. Last night, before I went to bed and before you had replied to this thread, I ran SFC /SCANNOW and CHKDSK C: /F /R.

    I ran SFC /SCANNOW twice, but I am a little confused by the results. The first time I ran the command, I received this message:

    Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

    So I run it again expecting it to say I'm all clear, and I receive this message:

    Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

    So I checked out the CBS.Log file. Here is an excerpt:

    2013-02-02 22:07:26, Info CSI 0000037b [SR] Repairing 1 components
    2013-02-02 22:07:26, Info CSI 0000037c [SR] Beginning Verify and Repair transaction
    2013-02-02 22:07:26, Info CSI 0000037e [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
    2013-02-02 22:07:26, Info CSI 00000381 [SR] Repair complete
    2013-02-02 22:07:26, Info CSI 00000382 [SR] Committing transaction
    2013-02-02 22:07:26, Info CSI 00000386 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

    I have attached the full details of the scans.

    Thanks again for your help!
     

    Attached Files:

  5. jmt83

    jmt83 New Member

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    I updated the network drivers. Will be checking out the firmware on my hard drive to see if any updates are available, and will then start running some diagnostics on hard drive. Updated computer info attached. If there's anything else you see that you think needs addressed, let me know.

    Thanks!
     

    Attached Files:

  6. jmt83

    jmt83 New Member

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    I ran SeaTools for DOS but could not find any errors. As for as updating the firmware for my HDD, I'm not really sure how to go about doing that. My model number is: WDC WD2500AAJS-75M0A0 and my current firmware version is 02.03E02, but I couldn't find that on model number on the Western Digital site.
    20130203_133640_resized.
     
  7. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    There were some errors that CHKDSK corrected, so there was a problem with the NTFS file system.
    If the hard drive test passed, then there's likely not a problem with the hard drive. I haven't seen any firmware updates for your drive on the web.

    The file that it repaired was a .chm file. That's a help file that isn't needed for proper functioning (in this case I believe that it's associated with the Disk Management snap-in for the Microsoft Management Console)

    I'd suggest that we wait and see if there are any further BSOD's. If there are, zip up and upload the memory dumps (they're in C:\Windows\Minidump) and post them with your next post.
     

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