hoping i can get some help for this problem here i just got this laptop 3 days ago, a Samsung Q430 running Windows 7 Home Premium, and after i installed the newest version of iTunes my DVD RW drive has completely stopped working, it is still visible in the disk manager and is assigned a letter, but it will not play or upload to itunes music cds, or play dvds, when i insert a disc into the drive i can hear it start to spin and attempt to read it but after about a minute it just stops and nothing happens. if i go into the "computer" screen from the start menu and click on the drive while a disc is inserted it says "please insert a disc into drive E:" then ejects the tray. i have done the deleting of upper and lower filters in the registry and also tried uninstalling the drive and letting windows re-find it but nothing will work, i am pretty knowledgeable about computers and would have thought i could figure this out, but i am unfamiliar with this machine and windows 7 still. im desperate to get this fixed and completely out of ideas/motivation to go further as its just endless frustration for me. if anyone has any idea of what to try or how to fix this i would be very grateful. i just want to be able to fill the iTunes library so that i can continue to use it with my iPod, and i have over 200 cd's to import and this drive being broken is a huge inconvenience for me. sorry for the long winded post but im just trying to provide as much information as possible to help get this resolved.