e dvd/cd-roms not working

Discussion in 'Windows 7 Help and Support' started by munnzyuk, Oct 27, 2012.

  1. munnzyuk

    munnzyuk New Member

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    when i try to play or burn to a disc nothing happened,so i right clicked on my computer,properies,then device manager,theres a yellow symbol under my dvd/cd rom drives,when i right click on any of them and open properties it comes up, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) iv tried a few tools but cant seem to get them working,can anyone please help me?
     
  2. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

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  3. kurteb

    kurteb Senior Member

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    ...some older drives aren't compatible as i found out the hard way. Windows 7 has a large database of good drivers, though.
     

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