A friend of mine recently had work done on her 32 bit computer which is running Vista Home edition. The work involved having to reload the operating system. She bought a Norton security program online but when she tries to download it, she gets a message that it can not download due to a "error 118." My best guess is that when the data was reloaded that some data was not loaded or was corrupted. I found a number of "error 118" fix programs in a Google search but all of them end up wanting to sell a $29.99 program which is no guarantee that they will fix anything. My friend does not have a Vista disc and the previous work was not done locally so my question is, what do I do to fix the problem. This error 118 seems to be somewhat common so I am hoping that there is a fix. Thanks ahead of time for any help you can give me.