explorer crash

Discussion in 'Windows 7 Help and Support' started by tzfrantic, Apr 3, 2010.

  1. tzfrantic

    tzfrantic New Member

    Joined:
    Mar 30, 2010
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    everytime i i drag a video from my folder to play on a video player it says explorer has stopped working
    what is wrong
    Log Name: Application
    Source: Application Error
    Date: 04/04/2010 00:11:53
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: James-PC
    Description:
    Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271
    Faulting module name: encsession.dll, version: 11.1.0.2848, time stamp: 0x481a74be
    Exception code: 0xc0000005
    Fault offset: 0x0008c3b2
    Faulting process id: 0x86c
    Faulting application start time: 0x01cad380a9226464
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: c:\program files\real\realplayer\converter\Producer\Tools\encsession.dll
    Report Id: 49d74044-3f76-11df-84d5-001d6095810b
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-04-03T23:11:53.000000000Z" />
    <EventRecordID>76971</EventRecordID>
    <Channel>Application</Channel>
    <Computer>James-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7600.16450</Data>
    <Data>4aeba271</Data>
    <Data>encsession.dll</Data>
    <Data>11.1.0.2848</Data>
    <Data>481a74be</Data>
    <Data>c0000005</Data>
    <Data>0008c3b2</Data>
    <Data>86c</Data>
    <Data>01cad380a9226464</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>c:\program files\real\realplayer\converter\Producer\Tools\encsession.dll</Data>
    <Data>49d74044-3f76-11df-84d5-001d6095810b</Data>
    </EventData>
    </Event>
     

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