Explorer crashes and restarts

Discussion in 'Windows 7 Help and Support' started by julio99, Nov 30, 2012.

  1. julio99

    julio99 Senior Member

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    Whenever I go to the "Programs and Features" module in Win 7 I get the trusty old, "Explorer has stopped working and is restarting" my taskbar goes for a split second and P&F closes. I have gone to Event viewer to look for a reason and 9 out of 10 crashes acording to the faulting module is "msi.dll" Isn't msi the Microsoft installer? Anyway, how can I go about fixing this or troubleshooting it? It is to say the least annoying.
    My Computer is an Acer laptop Win 7 HP x64/8gb RAM /Core i5 430Mprocessor.
     
  2. Pauli

    Pauli Extraordinary Member
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    The first thing to do would be to do a thorough virus scan - with any security program you have plus perhaps Malwarebytes : Free anti-malware download

    There may be a zillion of other causes, but this might be the first one of rescue.
     
  3. julio99

    julio99 Senior Member

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    Thanks for the reply Titanic. It would appear to be fixed. If there's a way to post this as solved, please let me know.
     

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