can any one help, when i boot up (packard bell iextreme) the first pic to show has gone it was a packard bell logo etc, what i have now is a acer start up screen, the window login page is ok, any help will be great as i am new here, cant get any help fom packard bell at the moment. bry.
Is that the very first splash screen when you power on you are talking about ?
Packard Bell is now owned by Acer so they have a nice new emachine/gateway/acer all-in-one program to fix it to whichever manufacturer you have. It is not released to the public and is generally only available in the repair centres.
When you power up go into the CMOS/BIOS and check the DMI information, it is probably reading as Acer (sharing a lot of the same mainboards). If you can update this to Packard Bell then you should get your picture back, or you may have to send it in for repair.
The Call Centre is far far far away from the actual Repair Centre. Poor people dont know what they are talking about
Acer has moved its Call Centre to India now (our people got made redundant and most of them are now technicians in the Repair Centre).
It is just a simple DMI check to determine what splash screen to display, the repair centre has the software to remedy it. Since it does not affect the functionality of your computer they will probably not want to take it in for repair unless you /rant at them a lot.
If you do get it sent in for repair then post up the case id number they give you and I may well be able to sort it for you personally