frequent blue screen!! :(

#1
Every hour or so, sometimes even within 10 minutes, the computer will shut down to the blue screen. It seems to shut down when I'm using firefox while downloading/installing something, but it also has shutdown down randomly by itself. Device manager says video and sound drivers are up to date.
Anyone know what the problem could be?
Thanks for reading!

latest dump file:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\061609-22152-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7100 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7100.0.amd64fre.winmain_win7rc.090421-1700
Machine Name:
Kernel base = 0xfffff800`02816000 PsLoadedModuleList = 0xfffff800`02a4fe90
Debug session time: Tue Jun 16 17:27:26.203 2009 (GMT-4)
System Uptime: 0 days 0:07:01.248
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000289aa8c, fffff880051dee30, 0}

Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+1cd )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000289aa8c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880051dee30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!KeWaitForMultipleObjects+1cd
fffff800`0289aa8c f00fba2e07 lock bts dword ptr [rsi],7

CONTEXT: fffff880051dee30 -- (.cxr 0xfffff880051dee30)
rax=0000000000000000 rbx=fffffa80057f6498 rcx=0000000000000000
rdx=0000000000000001 rsi=030dc2a885361009 rdi=fffffa80057f6390
rip=fffff8000289aa8c rsp=fffff880051df810 rbp=fffffa80057f64b0
r8=0000000000000000 r9=fffff78000000008 r10=0000000000000002
r11=fffffa80057f6390 r12=0000000000000000 r13=fffffa8005641940
r14=fffff800029fce80 r15=0000000000000000
iopl=0 nv up ei ng nz ac pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010292
nt!KeWaitForMultipleObjects+0x1cd:
fffff800`0289aa8c f00fba2e07 lock bts dword ptr [rsi],7 ds:002b:030dc2a8`85361009=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: csrss.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8000289aa8c

STACK_TEXT:
fffff880`051df810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForMultipleObjects+0x1cd


FOLLOWUP_IP:
nt!KeWaitForMultipleObjects+1cd
fffff800`0289aa8c f00fba2e07 lock bts dword ptr [rsi],7

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KeWaitForMultipleObjects+1cd

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 49ee9439

STACK_COMMAND: .cxr 0xfffff880051dee30 ; kb

FAILURE_BUCKET_ID: X64_0x3B_nt!KeWaitForMultipleObjects+1cd

BUCKET_ID: X64_0x3B_nt!KeWaitForMultipleObjects+1cd

Followup: MachineOwner
---------
 


reghakr

Essential Member
#2
Hello and welcome,

Was this an upgrade installation from XP or Vista?

In order to troubleshoot your problem we need to know more detailed specs of your system hardware.

1. Go to Start > Run, and type msinfo32, look under the Components section for hardware identification
2. Go to Control Panel > Device Manager and look for any entry that has a yellow flag beside it
3. The manufacturer name and model number of your PC, if applicable
4 Please fill out your computers specs in the User Control Panel here on the site as well. It will then appear next to your name. look at my posting and you'll see the drop-down arrow.

The exact make and model of your motherboard and would be of great help also.
 


#3
this was an upgrade from vista 32 bit to windows 7 64 bit.

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7100 Build 7100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DEVIN-PC
System Manufacturer Dell Inc
System Model Dimension E521
System Type x64-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 5600+, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc 1.1.6, 4/7/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.1.7100.0"
User Name Devin-PC\Devin
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.99 GB (-Why does it say my available memory is only 2.99 GB when i have 4 GB installed?)
Total Virtual Memory 8.00 GB
Available Virtual Memory 6.88 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys



there are no yellow flags in device manager
where can I find info on the motherboard?
 


Last edited:

reghakr

Essential Member
#4
this was an upgrade from vista 32 bit to windows 7 64 bit.
This is a perfect example of what I've been saying about upgrades and that hundreds of useless files are left on your system

This is not a Windows 7 file, it is an old XP file.

I would recommend you start over and do a "clean" install.

NOTE: You will have to re-install your 3rd-party applicatiuons.
 


#5
completely wiped the drive and did a clean stall. Still having problems...
It worked fine until I began to download firefox

it seems to happen a lot in the middle of downloads.

could it be some sort of memory problem?
 


reghakr

Essential Member
#6
Did Windows Update provide any new drivers for your hardware.

What is the exact error message you receive when using Firefox?

Have you visited Dell's site for updates Vista drivers?
 


#7
I was having the same kind of issue. My error came up as "motufwa.sys" or something like that. I installed all available important updates and that seemed to take care of the issue. I haven't crashed in about a day. System seems to be stable now and really working well. I didn't do anything more than that. I did install build 7201 this morning and everything seems to be working well. My MOTU audio seems to work just fine (I hated Vista because the audio drivers and Vista just would not work together).
 


#8
Thanks for all the help but I have found the culprit!
It was my Belkin USB wireless G adapter. I noticed all the problems were happening while I was doing something with broadband so i disconnected it and plugged my computer directly into my router. No problems at all now!!

If anyone is having similar problems and has the same adapter; I have the Belkin Wireless G Network Adapter F5D7050 FCC ID:RAXWN450TH

the driver that caused to problem was here (Version 4xx for me)

idk if the other versions cause problems or if it is just something with my system.

Thanks again for the quick responses and help!
 


#9
I have sort of a same problem but i am using wired connection so will have a play with different ethernet drivers
 


#10
USB Wireless adapter

I am also having issues whenever I use a browser. Every time I try to use a browser I eventually get a BSOD in my new windows 7 installation.

I'm using a ZyXEL G202, though I think this may be more of a windows issue since I'm seeing recurrent issues cropping up around the net about USB wireless adapters and windows 7.

Does anybody know about this?
 


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