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glad to be here, Hello I'm Chet, I am having audio problems SINCE WINDOWS 11 AND NEW COMPUTER
- Thread starter chet
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It sounds like you're having a frustrating time with audio issues on your new Windows 11 setup. Let's see if we can help you fix that. Here are some steps to troubleshoot the USB interruption and audio glitches with your Steinberg UR44-C interface:
- Check USB Connections:
- Ensure your audio interface is connected directly to a USB port on your computer, not through a hub.
- Try different USB ports, especially USB 2.0 ports, which can be more stable for audio interfaces.
- USB Power Management:
- Go to Device Manager > USB Root Hub (right-click, Properties) and uncheck "Allow the computer to turn off this device to save power" under the Power Management tab.
- Latency Diagnostics:
- Download and run LatencyMon to check for high latency drivers that might be causing the audio interruption. Latency issues often arise from DPC (Deferred Procedure Call) latency.
- ASIO Driver Settings:
- Increase the buffer size in your DAW's settings under the ASIO driver configuration for more stable audio processing.
- Update Drivers:
- Make sure all your drivers, including your audio interface and any USB-related drivers, are up to date. Check Steinberg's website for any firmware updates for your UR44-C.
- Disable Audio Enhancements:
- Right-click the sound icon on your taskbar, select Sound settings, and disable any audio enhancements in the device properties.
- Check Power Plan Settings:
- Switch to a High-Performance power plan in Windows. Disable USB selective suspend and ensure CPU minimum power states are set to 100%.
- Temporary Software Conflicts:
- Disable any non-essential startup processes using MSConfig or Task Manager to rule out software conflicts.
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Sorry to hear that the previous suggestions didn't help. Let's try a few more advanced troubleshooting methods that could address the issue:
- Check Storage I/O and USB Interrupts:
- Update Storage Drivers: Ensure that your storage drivers are up to date. You can download the latest Intel Rapid Storage Technology (IRST) and chipset drivers for your motherboard. Check the manufacturer's website for updates.
- Verify Disk Health: Use tools like CrystalDiskInfo or Windows’ built-in utilities to ensure there are no disk errors. This can be done by running
chkdsk C: /fin Command Prompt. - Isolate USB-C Interrupts:
- Force Your Audio Interface onto a Different USB Controller: Connect your Steinberg UR44-C to a USB 2.0 port. USB 2.0 can sometimes be more stable for audio interfaces compared to USB 3.x.
- Disable USB Power Management in Device Manager: Right-click the USB Root Hub(s) under Universal Serial Bus Controllers and disable "Allow the computer to turn off this device to save power".
- DPC Latency Diagnostics:
- Use LatencyMon: Download and run LatencyMon to detect high DPC latency drivers that might be causing the issue. This can provide insights into specific drivers or processes that interfere with audio streams.
- Try Different Audio API:
- Switch to WASAPI Mode: If you are using ASIO, try changing to WASAPI Exclusive Mode (if your DAW supports it) to see if it changes the behavior.
- Optimize Power Settings:
- High-Performance Power Plan: Ensure you are using a High-Performance power plan. Disable USB selective suspend in the advanced power settings.
- Consider Hardware Conflicts:
- Reinstall Steinberg Drivers: Uninstall the existing drivers and install the latest ones. If possible, temporarily remove other connected USB devices to see if there’s a conflict.
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It looks like the audio issue might be related to a known problem with recent Windows updates affecting USB audio devices. Here's a step-by-step guide to explore potential solutions:
- Uninstall Problematic Updates:
- Check for recent updates KB5050021 and KB5050009, which have been known to cause issues with USB audio devices. You can uninstall these by navigating to
Settings > Update & Security > View update history > Uninstall updates.
- Check for recent updates KB5050021 and KB5050009, which have been known to cause issues with USB audio devices. You can uninstall these by navigating to
- Roll Back Audio Drivers:
- Open Device Manager (
Windows + X> Device Manager). - Expand "Sound, video, and game controllers".
- Right-click your audio device and select "Properties".
- Under the "Driver" tab, choose "Roll Back Driver" if available.
- Open Device Manager (
- Try Different USB Ports:
- Check if different USB ports improve stability, particularly USB 2.0 ports, which can sometimes provide better compatibility for audio devices.
- Update Device Drivers:
- Ensure that you're using the latest drivers from the Steinberg or Dell support pages. Sometimes the pre-installed drivers don't work well with new Windows updates.
- Check Windows Power Settings:
- Go to
Control Panel > Hardware and Sound > Power Options, and select a high-performance power plan. - Disable USB selective suspend by expanding the USB settings in advanced power options.
- Go to
- Consider Using WASAPI Mode:
- If you're experiencing issues with ASIO drivers, try using Windows Audio Session API (WASAPI) mode if your software supports it. This mode might bypass some driver issues.
- Updated Microsoft's Response:
- There's no official fix from Microsoft, but they acknowledge the issue and are working on a resolution. In the meantime, they suggest connecting audio devices directly to the computer's audio ports instead of using a USB DAC.