Hard Crashes - Often followed by problems booting

mfrost

Well-Known Member
#1
Hi folks,

I've been having these hard crashes for roughly 3 weeks now and i'm not too sure what the cause of them are.

It seems to usually be when my computer is playing a video file or running a game or multi-tasking. When it happens it's very sudden, the whole computer completely freezes up, no mouse movement, nothing (not even a BSOD - but it did create a dump file so i guess it would have shown the blue screen if it could have done). The crash results in me having to power down the computer via the power button.

Often when trying to reboot the computer after the crash my computer will refush to show anything on the screen and there is no hard drive activity for 5-10 attempts of powering off and back on but eventually it will get back into windows (but also sometimes failing to load at the windows loading screen - hard drive activity seems to just stop and nothing happens).

Hopefully you guys could shead some light on the situation? :)

Many many thanks!

Mathew
 


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usasma

Fantastic Member
Microsoft Community Contributor
#2
For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.



C: drive only has about 10% free space. F: only has 3%; M: has less than 2%; S: has about 8%. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

You have 6 hard drives. What is the make/model/wattage and age of your Power Supply?

Bluetooth drivers aren't installed - please install them.
These devices are disabled. Is this deliberate? If so, why? Please enable them and update them - feel free to disable them again if so desired.
Bluetooth Peripheral Device BTHENUM\{00000002-0000-1000-8000-0002EE000002}_VID&00010001_PID&1AA4\8&1524B170&0&00119F074BCD_C00000000 The drivers for this device are not installed.
Generic Flash HS-CF USB Device USBSTOR\DISK&VEN_GENERIC&PROD_FLASH_HS-CF&REV_4.44\26020128B005&0 This device is disabled.
VirtualBox Host-Only Ethernet Adapter ROOT\NET\0000 This device is disabled.
Generic Flash HS-COMBO USB Device USBSTOR\DISK&VEN_GENERIC&PROD_FLASH_HS-COMBO&REV_4.44\26020128B005&1 This device is disabled.
If all the above doesn't fix the problems, please perform these additional hardware diagnostics: Additional Hardware Diagnostics


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Apr  7 13:08:29.194 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\040713-20904-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:00:07.130[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa8005d9d8f8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8005d9d8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Apr  7 13:08:29.194 2013 (UTC - 4:00)**************************
mvxxmm.sys         Fri Dec 25 01:45:15 2009 (4B345F7B)
mv91xx.sys         Fri Dec 25 01:45:39 2009 (4B345F93)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Lbd.sys            Thu Feb  3 09:23:53 2011 (4D4ABA79)
jraid.sys          Thu May 19 03:55:18 2011 (4DD4CCE6)
gfibto.sys         Thu Sep  1 21:31:28 2011 (4E6031F0)
iaStor.sys         Mon Oct 17 18:54:08 2011 (4E9CB210)
MpFilter.sys       Wed Oct 31 18:43:06 2012 (5091A97A)
[/font]
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Lbd.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=gfibto.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 


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