headset wont work when mic works

Ok I bought this nice headset for pc gaming NOT RECORDING and when I want to use the mic I get no sound, I hope I dont have to send it back. Ive been looking all over for this problem and cant find any solutions there is got to be a a way to fix this. Yes I know both work.

This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.