Heeelp! Your computer ran into a problem!!

Discussion in 'Windows 8 Software' started by AmgedIsmail, Mar 3, 2012.

  1. AmgedIsmail

    AmgedIsmail New Member

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    Hello,
    Today when I turned on my laptop before it starts I get a blue screen says:
    Your computer ran into a problem and needs to restart. Collecting information.

    What is this problem for?
    My laptop is TOSHIBA i3 C660-1M0
     
  2. Trouble

    Trouble Noob Whisperer

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    Those screens usually include a second sentence in the "ran into problems" screen. Usually something like DPC (Deferred Procedural Call) Watchdog Violation and are commonly associated with a bad driver and or an unsupported power saving state (sleep, hybrid sleep, hibernate, etc.,)
    First make sure that you have the most current drivers from you computer manufacturer and or individual device manufacturer's website. Then consider if that computer manufacturer includes any proprietary energy saving software that may either be incompatible with Windows 8 CP or is in someway conflicting with the Windows 8 CP power scheme options. You may need to experiment a bit, maybe remove the proprietary power tools or sample setting your scheme to high performance or even individual options to off or max.
    The Consumer Preview is more or less a new frontier for everyone here so working through these types of issues is going to be informative and beneficial to everyone reading your thread, so please keep us posted as to how you are progressing with your current issue.
    Regards
    Randy
     
  3. AmgedIsmail

    AmgedIsmail New Member

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    Well,
    i have installed ASUS Ai Charger that helps charge my iPad when I connect it to my PC.
    May this cause this?
     
  4. Trouble

    Trouble Noob Whisperer

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    I wouldn't think so, but those are the types of things you will need to work through. As I recall that particular software does install a system driver but I don't remember it causing any problems with Windows 7, so I probably wouldn't start there.
    When you install a new OS, especially one like Windows 8 consumer preview, where there is no real driver support from hardware vendors yet, you will likely have to rely on the Windows 7 drivers, but you will need to make sure that they are installed within the new OS and are the most current available. That's assuming that it is a driver causing the issue and not hybrid sleep or some other energy saving problem.
    Fill out your system specs in your forum profile with some details in case anyone else with a similar system is having the same issue. Also if you can identify when the problem occurs and what you may be doing at the time. Cold boot, reboot, surfing the web, sitting idle, etc.,
     
  5. AmgedIsmail

    AmgedIsmail New Member

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    What do you mean by system specs?
    I wasn't doing anything...

    I was only surfing the website: gamefaqs
    That was yesterday and then I shut the laptop normally and slept then the second day I pressed the Power Button to turn my laptop on.
    And after the blue fish screen went away I got this "Your computer ran into a problem" message.
    The Windows didn't even start..

    I discovered the error message, it says:-
    IRQL_NOT_LESS_OR_EQUAL
    And here is a screenshot of it:
    Error.

    I will put the dmp file here so anyone could see it and explore the problem...
    Please help me, the Blue screen shows up every time I shut down the laptop and turn it on again.

    030312-22250-01.rar
     
    #5 AmgedIsmail, Mar 3, 2012
    Last edited by a moderator: Mar 3, 2012
  6. AmgedIsmail

    AmgedIsmail New Member

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    Please help the problem happens every time I shut down the laptop and turn it on again..
    I discovered the error message it says:
    IRQL_NOT_LESS_OR_EQUAL
    And here is a dmp file I uploaded it so anyone could see it.
    030312-22250-01.rar
     
  7. Trouble

    Trouble Noob Whisperer

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    Interstingly, your first assumption may very well be correct.
    Code:
    BugCheck A, {4, 2, 0, 8168d170}
    Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AiCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
    [B][U][COLOR=#FF0000]Probably caused by : AiCharger.sys[/COLOR][/U][/B] ( AiCharger+40f )
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 00000004, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 8168d170, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 8188647c
    Unable to read MiSystemVaType memory at 8185e200
     00000004 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!IopBuildDeviceIoControlRequest+137
    8168d170 8b4104          mov     eax,dword ptr [ecx+4]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  SYSTEM
    
    TRAP_FRAME:  8a68b9c4 -- (.trap 0xffffffff8a68b9c4)
    ErrCode = 00000000
    eax=8a674502 ebx=8652e878 ecx=00000000 edx=8a6745c8 esi=8a674554 edi=8652e888
    eip=8168d170 esp=8a68ba38 ebp=8a68ba60 iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
    nt!IopBuildDeviceIoControlRequest+0x137:
    8168d170 8b4104          mov     eax,dword ptr [ecx+4] ds:0023:00000004=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from 817b6ee0 to 81739ee4
    STACK_TEXT:  
    8a68b9a4 817b6ee0 0000000a 00000004 00000002 nt!KiBugCheck2
    8a68b9a4 8168d170 0000000a 00000004 00000002 nt!KiTrap0E+0x2c8
    8a68ba60 8168d021 00000003 84f8fa48 8a6745c8 nt!IopBuildDeviceIoControlRequest+0x137
    8a68ba94 8fcd440f 00220003 84f8fa48 00000000 nt!IoBuildDeviceIoControlRequest+0x29
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8a68bae0 8fcd4512 854e2900 842eb0b0 854e2900 [COLOR=#ff0000][U][B]AiCharger[/B][/U][/COLOR]+0x40f
    8a68bb90 8a54cdb2 8a68bc64 8a66e120 00000000 [COLOR=#ff0000][U][B]AiCharger[/B][/U][/COLOR]+0x512
    8a68bbc8 8168f3bd 84f8fee0 84f8fb00 27260e44 pci!PciPowerUpDeviceTimerDpc+0x12a
    8a68bd40 817b84cc 00000000 0000000e 00000000 nt!KiRetireDpcList+0x286
    8a68bd58 81732162 00000001 00000000 8a68bd8c nt!KiIdleLoop+0x38
    8a68bd7c 81890eb3 ffdf03c0 8a68bda8 8a68bfc4 nt!KiGetXSaveSupportedFeatures+0x23
    8a68bd8c 81890dc8 00000003 00000000 00000000 nt!KiSetXSaveEnabledFeatures+0x16
    8a68bfbc 00000000 00000000 00000000 00000000 nt!KiInitializeXSave+0x67
    STACK_COMMAND:  kb
    FOLLOWUP_IP: [U][B][COLOR=#ff0000]AiCharger[/COLOR][/B][/U]+40f
    8fcd440f ??              ???
    SYMBOL_STACK_INDEX:  4
    SYMBOL_NAME:     [COLOR=#ff0000][U]AiCharger[/U][/COLOR]   +40f
    FOLLOWUP_NAME:  MachineOwner
        MODULE_NAME: [COLOR=#ff0000][U][B]AiCharger[/B][/U][/COLOR]
    IMAGE_NAME:  [COLOR=#ff0000][B]AiCharger.sys[/B][/COLOR]
    DEBUG_FLR_IMAGE_TIMESTAMP:  4be12e52
    FAILURE_BUCKET_ID:  0xA_AiCharger+40f
    BUCKET_ID:  0xA_AiCharger+40f
    You may want to start by uninstalling that ASUS utility you discussed above.
    However if you are not able to boot into the OS and you haven't configured your system yet to safemode boot you may need to resort to some repair options either a refresh or a reset. Be aware either or both have consequences to installed programs and or data. Google Windows 8 Repair
     
  8. AmgedIsmail

    AmgedIsmail New Member

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    Indeed, I uninstalled ASUS Ai Charger and then restarted the laptop and then I turned it off then on again and no blue screen anymore
    I also created System Restore.

    So what now?
    I shouldn't install ASUS Ai Charger if I don't want this Blue Screen at every turning on the laptop?
     
  9. Trouble

    Trouble Noob Whisperer

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    That sounds like a reasonable plan for now.
    You may want to check with your motherboard manufacturer (Asus) and see if they have a more recent updated version of that particular utility. I have also found that sometimes the vendor specific hardware support forum (ASUSTeK Computer Inc.-Forum-) is often a good place to ask a question or find other people with similar hardware and the same problem. There maybe a fix in the works or a workaround solution that is being discussed there.
    Regards
    Randy
     
  10. AmgedIsmail

    AmgedIsmail New Member

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    Yes, it was that tool causing this Blue screen...
    Oh so what should I do now?
    I urgently need it!!
    It enables me to charge the iPad while it's connected to PC using the USB cable.
    Do you know another utility works the same as ASUS Ai Charger?
     

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