Windows 7 HELP BSOD

hayjoesam · Aug 15, 2012

Hi i am new sorry if posted in wrong place.
Feel free to ask for any more info.

THANK YOU

Hear are the files!

usasma · Aug 16, 2012

6 memory dumps yielding 4 different BSOD error codes and blaming 4 different causes.
This is most likely a hardware problem. They (hardware problems) are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even mal-ware (scanned for when we ask for hardware diagnostics from Link Removed - Invalid URL or Link Removed - Invalid URL ).

So, let's start with this stuff:

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Link Removed - Invalid URL (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

AI Charger type software (for charging USB devices) has recently been seen to cause BSOD's on some systems. Please un-install it.

Daemon Tools has been known to cause BSOD's on Win7 systems. Please un-install it.

Did you used to have McAfee installed? If so, please use this free tool to ensure that the mcupdate.dll file is removed: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR) . If using another virus scanner (other than Norton/Symantec) - please un-install it.

Next, it's a possibility that your Norton/Symantec is causing this. If all of the above stuff doesn't fix it, then try this:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Link Removed - Invalid URL
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Finally, please update these drivers simply because they're older:

- Your Norton/Symantec. It dates from 2011, and you should use the most current version to ensure the fewest problems and the most reliable detection.

AsUpIO.sys Sun Jul 5 22:21:38 2009 (4A515FB2)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

RtNdPt60.sys Sun Jul 19 22:27:32 2009 (4A63D614)
Realtek NDIS User mode I/O Driver
http://www.carrona.org/drivers/driver.php?id=RtNdPt60.sys

AsIO.sys Mon Aug 3 03:03:16 2009 (4A768BB4)
Asus PCProbe Utility
http://www.carrona.org/drivers/driver.php?id=AsIO.sys

AtiPcie.sys Mon Aug 24 04:25:26 2009 (4A924E76)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
Link Removed - Invalid URL

Analysis:

The following is for information purposes only.

Code:

[FONT=lucida console]**************************Wed Aug 15 19:17:04.863 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081612-15007-01.dmp]
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 0:54:50.548[/B]
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff9600017ae3a, fffff88009ff2560, 0}[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+cae3a )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
  BIOS Version                  1103   
  BIOS Release Date             03/26/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 18:22:21.880 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081512-18439-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
System Uptime:[B]0 days 0:00:07.566[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 124, {0, fffffa8007ca7498, 0, 0}[/B]
*** WARNING: Unable to verify timestamp for PSHED.dll
*** ERROR: Module load completed but symbols could not be loaded for PSHED.dll
Probably caused by :[B]AuthenticAMD[/B]
BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
BUGCHECK_STR:  0x124_AuthenticAMD
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 18:00:09.244 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081512-16286-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 0:05:16.929[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 1000007E, {ffffffffc0000005, fffff8000300be09, fffff88008b658b8, fffff88008b65110}[/B]
Probably caused by :[B]ntoskrnl.exe ( nt+409e09 )[/B]
BugCheck Info: [B]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x7E
  BIOS Version                  0802   
  BIOS Release Date             12/02/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 17:50:43.976 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081512-17456-01.dmp]
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:24.287[/B]
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff9600013c91a, fffff8800726ae60, 0}[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+cc91a )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
  BIOS Version                  0802   
  BIOS Release Date             12/02/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 17:47:54.101 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081512-20124-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 0:02:34.412[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80002cd86bb, 0, 0}[/B]
Probably caused by :[B]ntoskrnl.exe ( nt+7e6bb )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
  BIOS Version                  0802   
  BIOS Release Date             12/02/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 16:26:29.753 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081512-17971-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 3:07:00.469[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
*** WARNING: Unable to verify timestamp for asmtxhci.sys
*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
BugCheck Code: [B]BugCheck 1000007E, {ffffffffc0000005, fffff88002d7a9f2, fffff88003dc8a58, fffff88003dc82b0}[/B]
Probably caused by :[B]asmtxhci.sys ( asmtxhci+249f2 )[/B]
BugCheck Info: [B]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x7E
  BIOS Version                  0802   
  BIOS Release Date             12/02/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:

The following is for information purposes only. Any drivers in red should be updated.

Code:

[FONT=lucida console]**************************Wed Aug 15 19:17:04.863 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys           Mon May 18 08:17:04 2009 (4A1151C0)
AsUpIO.sys                Sun Jul  5 22:21:38 2009 (4A515FB2)
ASACPI.sys                Wed Jul 15 23:31:29 2009 (4A5E9F11)
RtNdPt60.sys              Sun Jul 19 22:27:32 2009 (4A63D614)
AsIO.sys                  Mon Aug  3 03:03:16 2009 (4A768BB4)
AtiPcie.sys               Mon Aug 24 04:25:26 2009 (4A924E76)
amdiox64.sys              Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys               Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AiCharger.sys             Wed Oct 20 08:00:33 2010 (4CBED9E1)
asmtxhci.sys              Wed Jun  1 22:27:46 2011 (4DE6F522)
asmthub3.sys              Wed Jun  1 22:27:58 2011 (4DE6F52E)
Rt64win7.sys              Fri Jun 10 02:33:15 2011 (4DF1BAAB)
RTKVHD64.sys              Tue Jun 28 07:09:04 2011 (4E09B650)
AtihdW76.sys              Thu Feb 23 07:30:12 2012 (4F463154)
AODDriver2.sys            Tue Mar  6 04:55:00 2012 (4F55DEF4)
atikmpag.sys              Mon Jun 11 12:26:14 2012 (4FD61C26)
atikmdag.sys              Mon Jun 11 12:59:31 2012 (4FD623F3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 18:22:21.880 2012 (UTC - 4:00)**************************
mcupdate.dll              Mon Jul 13 21:29:09 2009 (4A5BDF65)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 15 17:50:43.976 2012 (UTC - 4:00)**************************
Ironx64.SYS               Fri Nov 12 18:06:50 2010 (4CDDC88A)
SYMDS64.SYS               Tue Dec  7 19:16:58 2010 (4CFECE7A)
SYMEFA64.SYS              Sun Mar 13 23:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS         Thu Mar 24 19:02:36 2011 (4D8BCD8C)
SRTSP64.SYS               Tue Mar 29 22:46:12 2011 (4D929974)
SRTSPX64.SYS              Tue Mar 29 22:46:18 2011 (4D92997A)
SYMNETS.SYS               Tue Apr 19 18:33:31 2011 (4DAE0DBB)
dc3d.sys                  Wed May 18 04:07:24 2011 (4DD37E3C)
usbaapl64.sys             Tue Jan 10 19:56:04 2012 (4F0CDE24)
dtsoftbus01.sys           Fri Jan 13 08:45:46 2012 (4F10358A)
EX64.SYS                  Wed Apr 25 05:27:28 2012 (4F97C380)
ENG64.SYS                 Wed Apr 25 05:29:25 2012 (4F97C3F5)
IDSvia64.sys              Thu May 24 20:08:33 2012 (4FBECD81)
EraserUtilRebootDrv.sys   Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys              Tue Jul 31 19:36:51 2012 (50186C13)
BHDrvx64.sys              Thu Aug  9 03:14:17 2012 (50236349)
[/FONT]

Windows 7 HELP BSOD

hayjoesam

New Member

Attachments

usasma

Fantastic Member

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