HELP ME PLEASE!

Discussion in 'Windows 7 Help and Support' started by Chuggs1798, Jan 24, 2013.

  1. Chuggs1798

    Chuggs1798 New Member

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    Okay, so my PC has been running fine. Then just yesterday i noticed my pc's performance was running very slow. So mostly all programs I can not open now. I have tried restarting my PC over 100's of times. Norton has the little green check indicating that everything is fine, but seconds after tells me that there is a ws.trojan.h. If anyone can help me that would be great. Also I can't get access to my Task manager. When I do "ctrl+alt+delete" it brings a message up that says all start up and blah blah blah features cannot be used or something like that.


    Please if anyone can help me figure out how to get back to how it was running before that would be awesome!
     
  2. bassfisher6522

    bassfisher6522 Essential Member

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    Firstly, get rid of Norton, it's bloated and is heavy on the system. You have use the Norton uninstaller from Nortons website.

    https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&pvid=f-home&version=1

    Then instal MSE, Micorsoft Security Essentials, it's free and very lite on the system and performs very well.

    Download Microsoft Security Essentials from Official Microsoft Download Center

    Next, run a full system scan, this will take some time so be patient. Then download Malwarebytes and SuperAntiSpyware and run full scans with those. All are free.

    Malwarebytes : Free anti-malware download

    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
     
    #2 bassfisher6522, Jan 24, 2013
    Last edited: Jan 24, 2013
  3. Joe S

    Joe S Excellent Member

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  4. louisgarcia1

    louisgarcia1 New Member

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    Install registered anti virus & then scan it. I think it was due to virus & you need to sort this out as soon as possible.
     
  5. tanzanos

    tanzanos New Member

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  6. Drew

    Drew Banned

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    #6 Drew, Jan 25, 2013
    Last edited: Jan 25, 2013

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