Help Please BSOD

#1
hello every one
I have dell 1557 and from 3 months ago, it suddenly crashes or restarts and sometimes it shows BSOD. after uninstall windows 7, it worked for 1 month with no problem but now i have these problems again. I updated my drivers but it did not work.
any ideas?
Thanks for any help in advance​
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
Please provide this info so we can provide a complete analysis of your problem: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

Both memory dumps blame networking components. The older memory dump blames your wired network device driver: Rtlh64.sys ( More info on it here: Driver Reference Table - Rtlh64.sys ).
Please:
- download a fresh copy of the appropriate driver package from Realtek
- un-install the current wired networking drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

rixdpe64.sys Tue Jan 13 23:50:48 2009 (496D6F28)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rixdpe64.sys

rimspe64.sys Thu Mar 26 00:21:28 2009 (49CB02C8)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rimspe64.sys

bcmwl664.sys Thu Mar 26 21:06:57 2009 (49CC26B1)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys

btwl2cap.sys Fri Apr 3 20:28:45 2009 (49D6A9BD)
Broadcom Bluetooth L2CAP Servicen
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys

Rtlh64.sys Tue Jun 16 03:07:52 2009 (4A3744C8)
Realtek 8101/8168/8169 Wired Network Driver
http://www.carrona.org/drivers/driver.php?id=Rtlh64.sys

btwavdt.sys Thu Jun 25 01:50:13 2009 (4A431015)
Broadcom Bluetooth AVDT Service
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys

btwrchid.sys Thu Jun 25 01:51:37 2009 (4A431069)
Bluetooth Remote Control HID Minidriver
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys

SynTP.sys Fri Jun 26 14:35:47 2009 (4A451503)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

Acceler.sys Fri Jun 26 16:56:34 2009 (4A453602)
Accelerometer - in this case Dell, however the same driver could be used by other manufacturers
http://www.carrona.org/drivers/driver.php?id=Acceler.sys

btwaudio.sys Wed Jul 1 09:54:56 2009 (4A4B6AB0)
Broadcom Bluetooth Audio Device
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys

stdflt.sys Thu Jul 16 11:36:50 2009 (4A5F4912)
Dell OEM Accelerometer driver
http://www.carrona.org/drivers/driver.php?id=stdflt.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Dec  1 15:37:40.961 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120212-15537-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 2:06:05.976[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]tcpip.sys ( tcpip+1245bc )[/B]
BugCheck [B]1E, {0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_tcpip+1245bc[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]1596[/B]
  BIOS Version                  A09
  BIOS Release Date             03/30/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1557
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 29 21:13:57.769 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\113012-14508-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]0 days 6:32:08.784[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8004927a10, fffff80000b9c518, fffffa80040da1c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004927a10, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80040da1c0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x9F_3_Rtlh64_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]1596[/B]
  BIOS Version                  A09
  BIOS Release Date             03/30/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1557
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Dec  1 15:37:40.961 2012 (UTC - 5:00)**************************
[COLOR=RED][B]rixdpe64.sys                Tue Jan 13 23:50:48 2009 (496D6F28)[/B][/COLOR]
[COLOR=RED][B]rimspe64.sys                Thu Mar 26 00:21:28 2009 (49CB02C8)[/B][/COLOR]
[COLOR=RED][B]bcmwl664.sys                Thu Mar 26 21:06:57 2009 (49CC26B1)[/B][/COLOR]
[COLOR=RED][B]btwl2cap.sys                Fri Apr  3 20:28:45 2009 (49D6A9BD)[/B][/COLOR]
[COLOR=RED][B]Rtlh64.sys                  Tue Jun 16 03:07:52 2009 (4A3744C8)[/B][/COLOR]
[COLOR=RED][B]btwavdt.sys                 Thu Jun 25 01:50:13 2009 (4A431015)[/B][/COLOR]
[COLOR=RED][B]btwrchid.sys                Thu Jun 25 01:51:37 2009 (4A431069)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Fri Jun 26 14:35:47 2009 (4A451503)[/B][/COLOR]
[COLOR=RED][B]Acceler.sys                 Fri Jun 26 16:56:34 2009 (4A453602)[/B][/COLOR]
[COLOR=RED][B]btwaudio.sys                Wed Jul  1 09:54:56 2009 (4A4B6AB0)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]stdflt.sys                  Thu Jul 16 11:36:50 2009 (4A5F4912)[/B][/COLOR]
AtiHdmi.sys                 Fri Jul 24 02:33:11 2009 (4A6955A7)
atikmdag.sys                Wed Jul 29 23:33:27 2009 (4A711487)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
epfwwfp.sys                 Tue Jun 28 03:30:08 2011 (4E098300)
epfw.sys                    Tue Jun 28 03:30:10 2011 (4E098302)
ehdrv.sys                   Tue Jun 28 03:34:38 2011 (4E09840E)
EpfwLWF.sys                 Mon Jul 11 12:19:38 2011 (4E1B229A)
eamonm.sys                  Tue Aug  2 05:33:29 2011 (4E37C469)
[/font]
http://www.carrona.org/drivers/driver.php?id=rixdpe64.sys
http://www.carrona.org/drivers/driver.php?id=rimspe64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=Rtlh64.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Acceler.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=stdflt.sys
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
http://www.carrona.org/drivers/driver.php?id=epfw.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
 


#3
Here it is.

Regards
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#4
Only 2 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates.

Also continue with the fixes in my original post.

Good luck!
 


#5
Thank you for your attention and your patience.
First i am sorry that i am bad at English.
Here is some additional info from my laptop:
I can not enable windows update because most of the time my computer crashes when i want install these updates.
Most of the BSOD occur when it connect to internet OR i install a program like matlab two days age with too much noise from my laptop.
and i changed my hard drive 1 year ago.
I have a lot of error or warnings of type "Realtek PCIe GBE Family Controller is disconnected from network." && "Display is not active , source:atikmdag".
After my last post I removed dell quickset , bluetooth driver, disable wireless, update Realtek Wired Network Driver but i could not find updates for Ricoh Memory Card Reader driver and the latest version of Accelerometer in dell web site was same as my driver version and i could not find anything else and i have BSOD again.
what is Accelerometer and can i uninstall it?
And I have a lot of minidump from my laptop before i install the new windows. Can they help you?
 


usasma

Fantastic Member
Microsoft Community Contributor
#6
Don't worry about your English, it is very good.

I don't believe that the accelerometer is necessary, but haven't seen it cause any problems in Dell computers.

The minidumps from the old installation are of limited value - but the value here is that they were occurring before you reinstalled Windows. In most cases this would mean a problem with hardware - but that presumes that all drivers are updated and that you have all Windows Updates.

I would strongly suggest that you work on the Windows Update problems first. There is an excellent Windows Update troubleshooter who works at this link: Windows Update
Please register there and post your Windows Update problems there (I also work at that site).

Once it's fixed, then come back here and we'll finish off any remaining problems.

Good luck!
 


#7
Hi I updated my windows and updated video driver too. But unfortunately it still crashes and a lot of time it just restarts with no BSOD. What can i do now?
 


usasma

Fantastic Member
Microsoft Community Contributor
#8
Have you posted at the link that I gave you to get your Windows Updates fixed?
If not, please do so now. Fixing Windows Updates is the single most important thing that you can do to stop the crashes.
I won't even attempt to fix crashes on a system that doesn't have all of it's Windows Updates as it's an exercise in futility.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.