Help Please

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by EmpressKie, Jul 27, 2011.

  1. EmpressKie

    EmpressKie New Member

    Jul 27, 2011
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    I'm not that computer smart, but I really don't have the money to put my laptop in a shop right now or for a while. I think it's been a week now for sure that my laptop has been freezing at random times and when it goes Idle and I come back it doesn't come off idle, it goes straight to a blue screen this screen to be exact,

    used a cleaner and it seemed like it helped for a while, but sadly the screen popped back up again. I am on a windows seven laptop, 64bit and I really need help. The only time my laptop actually seems to work is in safe mode lately. I haven't downloaded anything for a while or installed anything so I don't know what's going on.
  2. Trouble

    Trouble Noob Whisperer

    Nov 30, 2009
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    Hello and welcome to the forums.
    You need to read the following three sticky threads at the root of the BSOD forum. we'll need the contents of your C:\Windows\minidump folder or at least a few of your most recent .dmp files. Create a new folder on you desktop and copy and paste them there. download the tool and right click it and choose run as administrator. follow the instruction for CPU-z include SPD tab snips for all populated slots and export the html report from RAMMon to the new folder on your desktop.
    Once you've acumulated the information place everything into the new folder on your desktop, right click it and choose send to "Compressed Folder", then attach that to your next post.
    Any thing further, please ask.

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